New Build Homes

[Andreadorward]

BEWARE DO NOT PURCHASE A HOME FROM THIS BUILDER

I moved into my forever home (well I thought it was) on 22nd November 2024 after a stressful 7 months.
Sales girl was not transparent and held back information which if I had known prior I would never have been interested in the property
On the day I moved in it was not clean I had to clean house from top to bottom and the issues below are shocking
1.Front door took in water from the glass pane

1. The trickle vent at the bottom of the front door behind the cill was higher than the cill itself, paving was loose and no where for the water to go but under the door frame into my house
2. Brickwork not the best
3. Paintwork shocking
4. Plastering really bad in areas and bulging out
5. Tiling in ensuite has 3 different shades and has lips on the tiles and bathroom tiles the same not straight.
6. Subfloor not even it has a hump in the middle and Bellway refusing to put right. LABC have been notified.

8.kitchen sink and splashback scratched.

1. Most of the window panes have scratches on them.

10. Kitchen vent covers do not stop the draft, cold in the kitchen, been advised that the ceiling may need to be replaced as a last resort. 11. Heating System was a nightmare it would never switch off and made to feel I was messing about with the thermostat when in fact the valves were fitted incorrectly. 12. Drainage issues. 13. Inside the garage wasn't finished off properly. 14. Still awaiting my new letterbox it has film that won't come off. Waited ages for my number plaque 15. Drainage cover left off at night which could have been a really nasty injury to myself.

New builds are getting worse please really think long and hard about going down this route. I have found all trades within my home have all failed,, truly shocking.

I have to say the girls in customer service I can't fault them and certain other people but contract managers and MD have no idea how to treat customers. My mental health has spiralled due to the constant stress of this house and I certainly will never buy another new build again.

Please tread with caution because once they get your money they do not care.

5* builder no chance.
If I could have given a rating of zero I would have

Advised that they also won an award for my estate.... laughable you could not write it....

Many can negotiate on it, they just don’t want to. If you say that is the reason you are refusing to consider it many will actually budge. My new build has no service charge. I had another offer to remove the service charge, one would remove it for me, one offered to pay contributions for 10 years and one for 50 years.

They do have a remarkable amount of flexibility, they just don’t want to. I made it clear it wasn’t the amounts I was bothered about (about £200-£500 per year) but the potential impact on resale should legislation change in the future. As soon as I made it clear it wasn’t the financial commitment that was the problem, most entered into discussion. I bought from one that removed it entirely for me.

Well done. Bloor refused to negotiate even though they were offering me a £25K SDLT contribution. I told them that it was the principle for me.

It makes me laugh (sad really) that more people are swayed on property purchases by the staging of the property rather than the fundamentals like costs, flood risk and typical build quality. But I get it that for most people property purchases are emotional.

I found I did need to make it clear to them that other developers were offering this as an incentive to me and happy to negotiate on this. But I think I only had one that flat out refused. Everyone else offered something

I am sorry you’ve had such trouble, it’s stress you should not have to put up with when you’ve paid for a brand new home. It’s disgraceful. Will definitely be noting down to avoid Bellway/Hellway.

For those who have had lots of experience with new builds, is there any kind of consensus on which builders to avoid and which are usually good? I have visited a couple of Taylor Wimpey recently and in one the fixtures seemed, well, less than fixed.

Check out the Welsh snagger's Builders Rated YT.