has anyone had their kitchen installed by the IKEA recommend company in London? What is your experience? They have been fitting a floor for me, the pre installation visit guy said the floor was really uneven and they were going to have to level it. The quote was high but based on what the pre installation guy said I was happy that they were going to even out the floor. They haven’t, and when they laid the floor they forgot / didn’t use a protective membrane needed for the concrete floor. They have bought new floorboards to fix their mistake and have said they will get someone to redo the floor where they messed up- but they have not agreed to take up the whole floor and level it as was agreed in the initial visit.
Today we asked for help to get this sorted before we paid the next invoice. To which they replied that we were dishonest and they would withhold any further work til we paid. This is our 4th week without a proper kitchen So I paid the bill but I’m really struggling to understand what I can do? Has anyone had a similar experience or have you had the best experience with this company?
I feel duped as the pre installation visit guy was so clear and we got a lot more work done than just the kitchen cabinets as he was so passionate about the quality of their work 😔