I’m not very happy with some work we’ve had done on our vertical tiling but I’m not sure if I’m being unreasonable. I’ve never owned a house before or needed work like this done!
We had our roof, and bay roof, replaced last year. We’ve since had a leak around the upper bay window so had the roofer back who said we needed to replace the vertical tiles inbetween the two floors as they were slipping and the pipe running by the bay was blocked because it’s too narrow so he’d cleared it.
We knew it would need sorting at some point (had been hoping not yet) so booked in for it to be done. The roofer said he’d “sort out” the issue with the pipe in the top roof and we’d have “hip” tiles on the edges. They started last week and smashed a big hole in our windowsill taking the tiles off which they said they’d fix good as new.
Today they put the new tiles on and dry cut every single tile, covering everything outside in a thick layer of dust. I text my partner who was in the office to ask if this was normal and he told me to chill out. At 4.30, the apprentice rang the bell to say all done whilst the other guy was in the van, engine running ready to go. They said they’d just unblocked the too narrow pipe again and, when I said surely we’ll have the same problem, he just said call us if you still get the leak.
All the paving outside is thick with red sludge where they’ve just poured water over it at the end of the day, the edges are all lead flashing so I don’t get where the hip part is, and my windowsill is very much not good as new. They’ve messily applied dark grey filler over the hole which doesn’t sit as high as the sill.
Is this normal? AIBU to think they should wet cut or actually clear the dust up if they dry cut? They did the bay roof so if the pipe was too narrow, should they have replaced it then? Can an external UPVC windowsill be fixed? The work’s cost a lot so I’m a bit gutted to be left with loads of cleaning to do, a windowsill to fix/replace and a pipe that’s still too narrow.