Flat leak

6 replies

Momtoprincess · 19/09/2024 20:19

Hi all, it's been 6 months I been in a flat and have leaks every week due to tenants above.
Iv contacted the council on a number of occasions, and nothing has been resolved. Housing officers have visited the above tenants to explain to them how to have a bath.
She deliberately lets the bath over fill, causing the water to leak down to my flat, causing a flood.
She doesn't let the repairs guys in to have a look she shouts and says she doesn't care.
I have left an abusive relationship. What do I do. I have a 9 year old daughter. I have already put 6 xl towels and 5 bed sheets out as they were all soaked. It's effecting my mental health. What do I do.

OP posts:

JohnofWessex · 19/09/2024 20:23

I would make a formal complaint to your Housing Officer, its anti social behaviour

Original poster

Momtoprincess · 19/09/2024 21:15

I have done that, they have closed my complaint saying they have spoken to the above tenant and it's not their responsibility as its caused by her and they cannot do anything.

OP posts:

JohnofWessex · 19/09/2024 21:47

https://www.citizensadvice.org.uk/housing/repairs-and-housing/repairs-and-housing-conditions/common-problems/repairs-leak-from-a-neighbouring-property/#:~:text=If%20a%20flood%20or%20leak,collapse%20or%20plasterwork%20is%20damaged.

In particular

If you and your neighbour share the same landlord, you could ask for their help with the problem. As a last resort, your landlord could take possession proceedings to evict the tenant on the grounds of nuisance, but they're likely to try other things before taking legal action.
If your landlord is a social housing landlord and they fail to help you, you could make a complaint.

Repairs - leak from a neighbouring property

When a landlord is responsible for repairing water damage caused by leaks or floods from a neighbouring property, repeated leaks, and what you can do about damaged belongings.

https://www.citizensadvice.org.uk/housing/repairs-and-housing/repairs-and-housing-conditions/common-problems/repairs-leak-from-a-neighbouring-property#:~:text=If%20a%20flood%20or%20leak,collapse%20or%20plasterwork%20is%20damaged.

South2North18 · 19/09/2024 23:02

Hi,

I am involved in social housing/facilties management for a living.

I would suggest you keep a record, with photographic evidence of each time you report this to your landlord. If you both share the same landlord and the landlord has not taken sufficient action despite your repair requests, I would be fairly confident to state that you could have a legal disrepair claim. This would compensate you for loss of enjoyment of your property, stress and similar as well as give the landlord a legal timeframe to remedy the issues. Hope this is of some help.

Original poster

Momtoprincess · 20/09/2024 08:01

Thank you. I have put in my case to the housing Ombudsman. The leak carried on from yesterday until now still leaking the floor is flooded. The repairs guy came looked and went back did nothing. I'm fed up. May have to give the flat up, it's a shame it's the tenants above driving me out of my own home but I have no choice. My mental health is so bad right now.

OP posts:

JohnofWessex · 20/09/2024 08:08

If the flat continues to be flooded and The Council do nothing I suggest trying to get help from Citizens Advice and/or calling the Councils Homeless service and say you arer living in an uninhabitable property what can they do

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