I own an apartment flat and I want to upgrade my Internet conection to fast broadband.
This technology has been already installed in my neighborhood and providers such as CityFibre says fibre is available according to my postcode.
Next step is to provide them with a wayleave agreement so they can install and maintain their equipment in the building, I own my flat, but I do not own the entire building. As far as I know, that cost 0£ to my neighbours
The problem I am having is I don't know how to provide them with that wayleave agreement. I have never seen one.
I contacted them asking for information, but got no response.
I also contacted my factor, but they are incompetent.
CityFibre has no email or telephone number I can contact (just a form I sent and got no answer as I mentioned), so I am basically stuck at this point.
I had already signed a contract with Vodafone as my new Internet provided but they had to cancel it because I was the first person willing to have fibre in the building and they needed the wayleave agreement first.
What can I do?