Damaged artex ceiling containing asbestos

[Aikko]

My mothers house has water damaged artex ceiling. As you can see on the photo- quite a large area is affected.
We had the artex tested for asbestos, and the results confirmed there is approx 1-3% containing chrysotile asbestos, which I understand is common for these types of textured ceilings.

How best do we get this properly repaired?

I think I'd take tge opportunity to have it removed personally

I had similar damage after a bathroom leak and I have Artex ceilings.

The first step was to fix the leaky toilet cistern that caused the leak.

Then the insurance company sent someone to video the damage and take a sample of the ceiling for asbestos testing. They said that if it tested positive the entire ceiling would need to be removed by an asbestos specialist company.

The sample turned out to be clear so they installed dehumidifiers to dry the ceiling/wall/wood for about 10 days. Then I got a quote from a builder to repair the damage which the insurance company approved and the work started.

So the insurance company should do their own asbestos testing and the tell you what the plan is based on that. I assume they will remove the whole thing.

Is she living there while its like this?

Can you go through house insurance for this? I'd arrange for it to be removed and redone entirely.

The house is still being used, but no one is sleeping in that affected bedroom.

Concerned about minimising the amount of dust created from a complete removal, if a repair is possible and less disruptive.

Personally I'd get it properly removed then an independent air test. We did for our asbestos flooring, they had a machine that ground it and hepa vacuumed it at the same time

As others have said. Contact the insurance company.

It depends what's caused the damage as to whether OP's Mum will be covered by insurance. My Mum wasn't covered for a leaking run, as it was seen as wear and tear, not accidentally. She had it repaired and ceiling fell in that night, similar to what is on photo.

Obviously you need to get it water tight. Might be worth speaking to builders/plasterers who she might like to quote, as they must have come across this before. They can advise how it should be taken down, or if they're happy to board and plaster over.

Phone her insurance company, tell them it's asbestos, they'll arrange an asbestos removal company to deal with debris and either remove the remaining ceiling or stabilise what's there and patch in the ceiling.

Don't try and clean it up / deal with it yourself / get a random builder to do it.

My mother had this. Her insurance replaced the whole ceiling. That’s what insurance is for.