I viewed a repossessed property. It has had a low offer published on Rightmove and if you want to offer you had to do so before exchange of contracts. I emailed a higher cash offer. The estate agents have not responded to my two emails with the offer (called another branch to check it was correct). I also called but it goes to answerphone so I left a message but they haven't got back to me.
This doesn't seem like very ethical behaviour on part of estate agents so I found out who had repossessed the property. I called the bank to advise what was happening and they weren't getting best price for person who had their property repossessed. I spent about 20 mins on the phone and they insist there is nothing they can do even if the estate agents are behaving fraudulently/corruptly. I can't speak to anyone who deals with repossessions or anyone in legal etc. They refused to let me speak to a more senior person. They kept telling me to speak to estate agents. After going round in circles they said speak to the Financial Ombudsman. As I said to them Ombudsmen don't normally act unless you've gone through a complaints process. Apparently there is no email address for complaints and they don't answer their phone!
Any suggestions - it just seems so wrong that the estate agents can do this and get away with it