Hoping someone can offer advice.
We replaced a uPVC conservatory roof with a flat rubber roof with a lantern back in November. Since we were spending so much on the roof, we also had all the conservatory glass replaced at the same time. Cost was around £16k.
Chose a local company with good reviews, was pleased with the work at the time, although they did mess us around a bit with the last bits of finishing off.
Had no issues until earlier this year when it became apparent the roof was leaking. They came out to investigate and said it was coming in from the adjacent pitched roof of our utility - so they put some sealant on that section. That didn’t solve it and the leaks got worse, also making it obvious that it was coming in from the joins on each corner on the lantern. A different fitter investigated and said that the rubber sections at each corner hadn’t been fitted flush with the lantern. He fixed it and the company agreed to re- plaster and redecorate at their cost. We wanted to make sure it dries out before they come to decorate.
We still have an issue with one corner, and it’s much much worse since they came and “fixed” it.
I don’t know what our options are really, it’s obviously under warranty and the company are coming out each time - but they don’t seem to be taking it that seriously and aren’t prioritising putting it right (each time I speak to them they say they don’t have a crew free to come look and they will have to see later in the week, then someone randomly turns up with no notice).
Do I just keep contacting them and trying to sort it, being amicable because we are dependant on them to sort it? Or should we start thinking about getting a solicitor involved - I guess with the aim of getting it fixed and money back? I’m not sure that would really help though…
Thanks for reading if you got this far - please let me know what you’d do in this situation.