I’ve got one for my new build. Not done a summer here yet, so can’t feed back on a full year!
Got underfloor heating downstairs and radiators upstairs. Floors and radiators are never hot hot. It takes a long time for the house to heat up. The idea is that you just have thermostats set always and the system does its thing. And it works. Haven’t been cold at all, now that we’ve figured out what settings suit or family best. I have it set to 14°C overnight and 18°C in the day (coming up at 5am so it has time to warm up).
The pump itself is fine. I don’t notice when it comes on in when I’m in the house. When I’m outside I do hear it, because we’ve got our washing line right next to it. It wouldn’t be a problem I was gardening or chilling though - it’s not loud. It does make some wind, but only noticeable when stood in front of it. It is quite a big thing though, so visually isn’t the best. I’ve put plants on top of ours! But the physical thing was the hardest part for me to get my head around.
Electicity-wise it’s hard to comment because we don’t have a comparison. I can see that we’ve been using less in March, which makes sense because it hasn’t been so cold out.
Hot water is electric as well here - there’s no gas to the estate at all. That is pricey! Solar panels are on our list to get, which will help with that.
I would happily recommend a ASHP in a new build. The insulation etc in the house means that the system works efficiently.