Window installers have broken two panels- should I accept them just replacing the panels

[starpatch]

Hi there. Just that really have had window installers here today, and will take one/ two more days. They haven't communicated with me yet but when I got back I found two of the new windows have broken panels. They did say triple glazing is harder to install so maybe that is why? But anyway if they offer to replace the panels is that basically as good as new or should I be asking for whole new units?

I would have thought the panels would be ok? Definitely better for the environment.

We just had windows installed and the frames and glass were put in separately. They are fine, so I can't see the issue here.

Thanks that's reassuring.

Why would they need to replace the casement? they are two completely separate things.

Smile sweetly, say that's fine, and ask for a bit of a discount for the nuisance?! Although I'd be a little concerned at why the installlers didn't spot it themselves, check everything over carefully.

Could have happened after they left if the glass was slightly twisted.

You mean the windows?
If so, yes as they are made to measure for the frame and slotted in from the inside and then the beading to hold them in place.

Just make sure they are like for like, IE ratings, some have a light tint, sone reduce heat ect other than that its fine

Why would they install glass slightly twisted?

Very easily done, can be a mm off and it can snap. Just happened to a friend of mine.

Because it may have happened after they left.

Maybe they did, but they won’t have had new panels with them, they’ll have to made specially so the choice would have been temporarily leave the broken ones to secure OPs house or leave a great gaping gap in her new window.

I was wondering how an installer can install glass slightly twisted. It isn't something I've come across before. But as you say these things happen.

The glass and the frame are two separate things. Most windows are glazed on site. There's no reason for the frame to be replaced.

Absolutely, I think some folks are posting who don’t know the process . Frames then glass. It’s very easy for it to be a tiny fraction off when fitted, especially with triple glazed and the glass subsequently cracks from the tension . It’s very common. It may also habe happened when they were there and they will simply replace when they new glass arrives and leave in until then.

its really not something to require compo for. 🙄

We've had our conservatory for nearly 20 years and have had one glass set replaced twice as they have shattered. It's the same panel which makes me wonder if it's the frame thats the problem. So I guess you could raise the question as to why it shattered - was it faulty glass or due to the frame?

There's not much we can do after so many years...perhaps it's just a coincidence but we have 12 glass windows so it is quite a coincidence

It’s fine. I recently had new glazed panels and kept the frames. This is common when a panel has misted.

Thanks for all the responses. Its a first time I bought windows so not something I had come across before.