I applied for energy saving measures following a newsletter from my county council - this linked to an energy saving charity who confirmed I was eligible for ECO4 funding and referred me to an installation company.
Said company sent a surveyor to assess my house and he said the house was suitable for cavity wall insulation, motion sensors on radiators and the installation of Hive, which were subsequently booked in.
Following a minor issue I called the company expressing my concern with the survey, and informed them that I wasn't sure that all my walls were in fact cavity walls, and therefore whether the house was suitable for the insulation. They assured me that the drilling and digital imagery carried out by their surveyor confirmed the house was indeed suitable so I assumed all was well. As a caveat, I'm the least practical person in the world.
The installation team arrived on Tuesday and told me they would need to put vents in the walls of two rooms with gas fires, I hadn't been informed of this. They then proceeded to start drilling holes externally for the cavity wall insulation but have drilled right through the walls in two rooms, blistering the plaster and causing crater-like holes, they claimed that sometimes mistakes were "unavoidable" and then left with a view to returning to complete the work tomorrow.
I've been in touch with the installation company who initially said the original crew would make right the damage when they come back tomorrow. I queried how this would be feasible as they're not plasterers and obviously wouldn't be able to match the existing paint, at which point they became fairly abrupt and dismissive.
I then received a call from the Installation Manager who has assured me that their Home Improvement Team will come to rectify the damage at some point, which is unlikely to be within the next six weeks.
Meanwhile the original bodgers are due back tomorrow to install the vents. I am very reluctant to allow access given the balls up they've made so far and potential for this to be exacerbated, but whilst abnegating any responsibility for endorsing this company, my county council, town council and the energy saving charity by whom I was originally referred, have all advised that I must allow them to complete the planned works or I will lose any rights I might have to insist they make good the damage they have caused.
Apologies for the mammoth post, but I've spent the best part of the day endeavouring to resolve this and just been shunted from pillar to post. I'm not even sure whether their contract is with me or whoever's funding the work - which despite my best efforts I've yet to ascertain.
If anyone can offer any advice whatsoever on my best course of action or who's ultimately responsible here I'd massively appreciate it.