To raise awareness for new buyers of new builds, what would you share to help others?
Our experience is this:
I can't recommend Bellway Homes or any new build for that matter now. We would opt for a newly renovated 2nd hand home based on our experience with Bellway Milton Keynes. Once you purchase your home, you are no longer a customer, you are a liability in their eyes. A tragic, stressful, under regulated, self-regulated industry. Spoon-fed professional articulated pre constructed sentences and delivered shoddy unchecked, unsupervised work that will need continuous improvement only via continuous negotiation with the developer to convince them things need doing. Made to feel like they are doing a favour even though sold hundreds of defects that were not checked pre-completion. A massive shock to the system after reading all the excellent marketing material and listening to their sales teams. Nothing will prepare you for the stress, and lack of flexibility in the warranty process that will have you stumped in so many ways. The sales process will render you defenceless when the product delivered does not match the marketing material or the sales pitch. My advice is for anyone - Only buy what you can see, and ensure you have the flexibility to use your own people to do the work on anything in your home. Buying a new build is a prison sentence. All over Bellway Milton Keynes foundations have been put down months ago in 2022 and 2023 to avoid new building regulations out in 2024. Within the first few weeks of completion we were put under pressure to give Bellway a high score in the NHBC survey. More awareness needs to be raised to help peoples expectations when entering this type of life process.