Agadisaster

9 replies

moodlemum · 07/12/2023 07:33

Hello 1st World problems but I have had Agas for about 30 years. 2.5 years ago I bought an ER7 model to use as both a cooking and heat source in our kitchen/living room.
About a month ago...possibly longer it started to blow its fuse several times a day. .. both when it was on standby and whilst we were cooking on it. I have had an electrician check all of the house electrics and he can find no fault with them.
I contacted the store who sold me the Aga and they have not responded to my emails.
I have contacted AGA themselves who have given me the number of my nearest store who told me I was out their area and they were too busy to come out and they gave me another number which is not answered and doesn't reply to messages. Thry have not replied to my subsequent message and have not given me any further assistance.
I feel as though I have paid 13000 for a cooker that should in theory have outlasted me, but has instead died after a couple of years and Aga couldn't care less and left me to sort the issue alone.
Can someone advise me where I go from here please? ?

OP posts:

DrySherry · 07/12/2023 09:10

I have never owned one - but surely a two and a half year old cooker that cost £13k is still under warranty? Would I be wrong to assume that ?

Aquamarine1029 · 07/12/2023 09:22

There's no warranty?

DrySherry · 07/12/2023 09:29

I think 5 years for parts failure - from what I see on the website. However that's parts only, so the op will have to pay the engineer to diagnose and do the repair. I thought that was a surprisingly poor warranty for a top price product.

Cosywintertime · 07/12/2023 09:31

Have you started two threads on this?

Original poster

moodlemum · 07/12/2023 11:16

Yes.. for advice on the aga and where I stand legally as I'm aware my general electrics are in order as they have been checked and I was told the fault had to be with the aga. I also approached the legal thread as aga have provided no support for the matter whatsoever.

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Original poster

moodlemum · 07/12/2023 11:18

Our past old agas were faultless and were the hub of our home. I have never had an issue before with one before it sounds foolish but based on past experience did not think I'd need to utilise the warranty. Which I agree is poor for the cost of the product.

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CountryTimes · 07/12/2023 13:39

If you use Facebook, join the Group I love my Aga Engineer. They are really knowledgeable, mostly ex-Aga employees who have set up as one man band type companies. It's a really helpful page and I am sure there is someone local to you who could assist if you needed.

disappearingfish · 07/12/2023 13:45

How have you contacted the store that you bought it from? You need to gen up on the Consumer Rights Act 2015 and go into them quoting the relevant part (SADFART - product must last a reasonable length of time. It's up to the retailer, not the manufacturer to deal with you.

Original poster

moodlemum · 08/12/2023 09:50

That's really helpful thank you.
I contacted them via email and phone.
No response.
Thanks again for your comment

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