Shared burst water pipe.

[Pastarasta1]

Neighbours informed me last night that a pipe that we share which is outside has burst and flooded their kitchen. As a result the mains water has been turned off and is now obviously impacted me.
DD5 was also unfortunately up last night with a tummy bug and I have three loads of vomit sodden washing I can't wash as washing machine won't work.
They've told me they need to speak to my landlord as its a joint issue (I rent, they own) as its a shared pipe. It will involve a specialised plumber coming out to dig up their garden as the pipe is under there.
I don't know how long the water will be off for, I have a sick child at home with me today too.
I've reported it to my letting agents. I've filled the kettle and bath up with water and pots and pans.
Neighbours are not currently living in their property as its being renovated.
What else can I do? Where else do I stand? I'm worried about the water being shut off completely and not being able to shower etc.
I currently have no cold water downstairs only hot water with reduced pressure. Upstairs I still have hot and cold but presuming this is water from the water tank and pipes.
Any advice would be good.

You can register with the water company as a vulnerable person if your child is under 5. They are responsible for making sure you have drinking water while you are shut off and should prioritise you for repairs.

If you pay water bills I would consider contacting the water company directly and asking about the repairs.

I've reported it to my letting agents.

Is there anyway for you to contact the landlord directly? If so do so asap.

Unfortunately letting agents frequently don't take issues with water and heating that make the property unlivable seriously so it could be days or even weeks before you hear from them. This often isn't the landlords fault as they aren't told immediately.

My neighbours are liaising with my landlord directly at the moment which I guess speed's things up. It's 48 hours until someone can come out to fix the problem.
I'm just worrying about not being able to wash etc.

Ring the water company yourself. Shared pipes are often covered by them even when on private land.

Have rung them, they can't sort it out as its a private issue. Neighbours have advised that someone is coming out on Wednesday to look at it.. there's nothing that can be done to bring that forward.

The water company told you it’s a private issue? That’s not correct, a shared drain or water source is the responsibility of the water company to resolve, call them back and tell them you have a vulnerable child. It must be mains water surely?? Not a private well!

Apparently its outside their boundary line so they can't help..

You’re right , I am wrong….https://www.ofwat.gov.uk/households/supply-and-standards/supply-pipes/