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Tenant has changed carpet, door and curtains!!

329 replies

Member786488 · 16/11/2023 21:49

He’s leaving tomorrow as was served a s.21 in July, my daughter is moving in.

he’s just told me how much he’s ‘improved’ the flat - he’s put in a horrible cheap grey fluffy carpet over a lovely, hard wearing, (expensive) and neutral one, he’s put a couple of doors in because he ‘doesn’t like open plan’, and my (again, neutral) blinds and curtains have been replaced with dark red things.

his deposit is £860. I don’t want to have an uncomfortable conversation but I think I’m going to have to. What’s reasonable here?

I can’t believe he did all that without asking!

OP posts:
wesurecouldstandgladioli · 17/11/2023 10:06

Normally I'd say keep the deposit because it sounds like it will cost more than £860 to put it right. But if he's elderly and vulnerable then I would just be glad you have the property back.

treeees · 17/11/2023 10:07

Honestly I think it's fair enough to make the assessment of whether it's due to come out of the deposit after he's moved out. The carpet under may be fine. The curtains if he has removed them, well there is a cost if he's not kept the old ones. The doors can be easily removed but if there is damage to the frame then I guess he has to pay.

I don't see why he shouldn't pay something if he's ruined certain elements.

AirlineIssues · 17/11/2023 10:07

@EmmaEmerald many posters have berated the OP for ‘not knowing how the deposit scheme works’ etc….

Surely that applies to the tenant who should know they’re not allowed to make such modifications (doors in particular!) Wo asking the landlord first??

Iwantcakeeveryday · 17/11/2023 10:09

Member786488 · 16/11/2023 23:11

hes been there one year.
initial contract stated one year, agreed with him by agent and myself. It was only ever going to be one year because I knew I’d need it back.

(Nice) carpet and curtains were new.

it’s a flat in a listed building, designed without doors where he has placed them.

thanks to those of you who have given me useful info, but I’m certainly not going to go to arbitration or anything. If we can’t sort it out tomorrow I’ll just let it go and write off the cost.

How long since you redecorated and put carpets in? Have a look around the deposit scheme you use, some have examples of disputes that can give you guidance with how yours might be handled. In my own experience, a LL tried to deduct money for painting the walls or something but wasn't granted it because he hadn't decorated in 6 years- with carpets its much longer though.
Will the doors be easy enough to take off and fix holes? A small amount could be deducted for that.

MargotBamborough · 17/11/2023 10:09

housethatbuiltme · 17/11/2023 09:44

Since when do curtain have anything to do with the landlord?

If there where curtains up that he has taken down just tell him to put them back when he takes his.

Tenants have a legal right to treat a house they are renting as a home.

I agree with the tenant open plan is impractical (doors and wall exist for a reason) and if the function doesn't suit the need of the tenant then it needs changing to make it livable for the person whose home it is. Although it should be on the landlord to make it practical/livable but you can't be mad at a tenant for doing so.

I find it weird anyone fits carper to a rental, really its the landlords job. You are pretty lucky though, the house we rented for over a decade was handed back with over a decades worth of wear and tear (on top of the 2+ decades of wear and tear from all the previous tenants). Bet our landlord WISHED he got new carpets paid for by us. His (as hard wearing as they where) are threadbare in some heavy traffic places like the stairs.

Well hopefully the tenant has kept the OP's curtains and will put them back up again before he leaves today. If he hasn't kept the OP's curtains, he has stolen her property and it will need to be paid for. Curtains can be cheap or they can be expensive, largely depending on what kind of fabric they are made from and whether they were custom made to fit the windows or not.

Tenants have a legal right to treat the property they are renting as their home, which means they are entitled to peaceful enjoyment of it. There is no reason to suggest the OP has not respected this right. Indeed, it sounds like - perhaps foolishly - she did not exercise her right to carry out periodic inspections of the property, and she also allowed him to keep a pet there when many landlords specify no pets.

They don't have the right to make alterations to fixtures and fittings without the landlord's consent. If I were renting a property with white walls and I wanted a splash of colour, I would ask the landlord's permission before painting my bedroom bright orange, and I would expect the landlord to say that was fine as long as I repainted it white before I moved out. It would be up to me to decide whether I wanted to go to the expense and hassle of painting the walls orange and then painting them white again, in a rented property.

It would not even cross my mind to get rid of the landlord's fitted carpets or install doors without their consent. If I didn't like the open plan layout or the carpets when I viewed the property, I would rent somewhere else, or put up with these things for as long as I lived there. If I was there a long time and the carpet which was threadbare but acceptable when I moved in started to become unacceptable, my first port of call would be to ask the landlord to replace the carpet, and if the landlord said it was unnecessary but I really wanted new carpet enough to replace it at my own expense, I would ask permission from the landlord and I would expect them to want to approve the choice of new carpet.

If I made any of these types of changes without the landlord's consent then I would certainly not expect to see my deposit again.

Iwantcakeeveryday · 17/11/2023 10:11

They don't have the right to make alterations to fixtures and fittings without the landlord's consent. If I were renting a property with white walls and I wanted a splash of colour, I would ask the landlord's permission before painting my bedroom bright orange, and I would expect the landlord to say that was fine as long as I repainted it white before I moved out. It would be up to me to decide whether I wanted to go to the expense and hassle of painting the walls orange and then painting them white again, in a rented property.

Actually this depends on when the landlord last painted the walls. If it hadn't;t been done in 6 years, the tenant can paint it orange, and leave it orange!

MargotBamborough · 17/11/2023 10:11

EmmaEmerald · 17/11/2023 10:00

But the issue here is he is unaware and will be expecting his deposit back.

have you read the thread at all?

Well he's an idiot then, isn't he?

MargotBamborough · 17/11/2023 10:12

Iwantcakeeveryday · 17/11/2023 10:11

They don't have the right to make alterations to fixtures and fittings without the landlord's consent. If I were renting a property with white walls and I wanted a splash of colour, I would ask the landlord's permission before painting my bedroom bright orange, and I would expect the landlord to say that was fine as long as I repainted it white before I moved out. It would be up to me to decide whether I wanted to go to the expense and hassle of painting the walls orange and then painting them white again, in a rented property.

Actually this depends on when the landlord last painted the walls. If it hadn't;t been done in 6 years, the tenant can paint it orange, and leave it orange!

How is the tenant supposed to know when the landlord last painted the walls?

TheCadoganArms · 17/11/2023 10:16

Iwantcakeeveryday · 17/11/2023 10:11

They don't have the right to make alterations to fixtures and fittings without the landlord's consent. If I were renting a property with white walls and I wanted a splash of colour, I would ask the landlord's permission before painting my bedroom bright orange, and I would expect the landlord to say that was fine as long as I repainted it white before I moved out. It would be up to me to decide whether I wanted to go to the expense and hassle of painting the walls orange and then painting them white again, in a rented property.

Actually this depends on when the landlord last painted the walls. If it hadn't;t been done in 6 years, the tenant can paint it orange, and leave it orange!

It depends on what is stipulated in the tenancy agreement.

housethatbuiltme · 17/11/2023 10:16

Morecladding · 17/11/2023 09:52

What a load of rubbish. If the property didn't suit his needs, he shouldn't have rented it. You can't change properties that you do not own without permission. Where do you draw the line, 'sorry I can no longer manage stairs so I demolished your house and built a bungalow' 🤣

Adding doors can cause massive damage to the structure.

No thats a completely obtuse argument but they could be required to allow a stair lift etc...

The Disability Discrimination Act 2005, enacted the following requirements for let and leasehold premises. Landlords or managers are required to take reasonable steps to:

  1. change a policy, practice or procedure which makes it impossible or unreasonably difficult for a disabled person to accept a letting, enjoy the premises or use any facility that the lease or tenancy specifies;
  2. provide auxiliary aids and/or services; and
  3. change the term of a letting or lease when requested to by a disabled person, or by someone with the authority to act on their behalf.
MargotBamborough · 17/11/2023 10:19

housethatbuiltme · 17/11/2023 10:16

No thats a completely obtuse argument but they could be required to allow a stair lift etc...

The Disability Discrimination Act 2005, enacted the following requirements for let and leasehold premises. Landlords or managers are required to take reasonable steps to:

  1. change a policy, practice or procedure which makes it impossible or unreasonably difficult for a disabled person to accept a letting, enjoy the premises or use any facility that the lease or tenancy specifies;
  2. provide auxiliary aids and/or services; and
  3. change the term of a letting or lease when requested to by a disabled person, or by someone with the authority to act on their behalf.

The OP doesn't say this tenant is disabled though, and even if he were, surely he'd be more likely to want take doors out than put them in.

housethatbuiltme · 17/11/2023 10:19

MargotBamborough · 17/11/2023 10:12

How is the tenant supposed to know when the landlord last painted the walls?

Given I lived in my rental propery for 13 years over all I could confidently say half way through my stay that the landlord hadn't painted it for over 6 years.

I mean I have no urge to paint it, if it needs it then its the landlords job but I definitely knew he hadn't snuck in during the night like a little paint elf to redecorate my walls.

Wanderergirl · 17/11/2023 10:20

SweetBirdsong · 16/11/2023 21:58

Not gonna lie @Member786488 it sounds a bit like you're trying to come up with an excuse to keep this tenant's deposit. Sounds like he has done nothing wrong. The doors being put in sound like an improvement! Will help with noise levels and keeping the warmth in. And is his carpet really any worse than the drab private-let hard-wearing one you put down? Let it go. Give him his full deposit.

Edited

Oh the heard-wearing carpets, London golden standard 😌

OhCrumbsWhereNow · 17/11/2023 10:20

LittleBrenda · 17/11/2023 08:34

The doors being put in sound like an improvement! Will help with noise levels and keeping the warmth in

Plastic concertina doors in a listed building are not an improvement.

In a Listed Building, the tenant has also broken the law as I doubt he applied for Listed Building Consent before adding the doors.

housethatbuiltme · 17/11/2023 10:21

MargotBamborough · 17/11/2023 10:19

The OP doesn't say this tenant is disabled though, and even if he were, surely he'd be more likely to want take doors out than put them in.

PP was making a ridiculous comparison to a disabled person who can't handle stairs knocking down a house and building a flat, then saying that the tenant has to move... thats disability discrimination.

MargotBamborough · 17/11/2023 10:21

housethatbuiltme · 17/11/2023 10:19

Given I lived in my rental propery for 13 years over all I could confidently say half way through my stay that the landlord hadn't painted it for over 6 years.

I mean I have no urge to paint it, if it needs it then its the landlords job but I definitely knew he hadn't snuck in during the night like a little paint elf to redecorate my walls.

Right, but most people don't stay in the same rental property for that long, and this guy certainly hasn't.

Did you ever ask the landlord to redecorate, by the way?

MargotBamborough · 17/11/2023 10:22

housethatbuiltme · 17/11/2023 10:21

PP was making a ridiculous comparison to a disabled person who can't handle stairs knocking down a house and building a flat, then saying that the tenant has to move... thats disability discrimination.

Right, so maybe it was a bad example but the point that if this non disabled man didn't like the flat he shouldn't have rented it is a fair one.

Chris002 · 17/11/2023 10:24

Member786488 · 16/11/2023 22:27

I have a 16 page inventory on the 1-bed flat (which includes note about squashed spider inside front door frame?!)
it’s very specific!

he’s been a nightmare tbh, but he’s elderly and vulnerable and I’ve finally liaised with the local senior housing officer and waited for her to find him somewhere appropriate that will let him take his dog with him. He swears it’s a therapy dog - it’s not, but hey ho. I think people should have animals in their lives.

im hoping the new carpet is just on top of the old, will check tomorrow, but I don’t want random doors put on.

I haven’t had issues before, so please excuse my ignorance, how does the deposit scheme company decide an amount of ‘compensation’ if necessary? I thought he and I agreed an amount and I instructed agent to pay that back?

tbh I’m very tempted to write it off, but I think I’ll regret doing that in the long run, and I’m so cross with him…

He is elderly and vulnerable! If you cared about him being elderly and vulnerable then you wouldn't have served a notice to kick him out of his home and try and keep his deposit !
Don't try and justify what you are doing - I hope you have decided to let it go.
Otherwise it would look really greedy on your part.
I take it this guy paid his rent on time ? Every month ?
The dog maybe a companion for him.so yes a therapy dog ! OK I know he should have asked but really it isn't the crime of the century is it !
I am sure your daughter will just have to cope with extra doors to take off and the horrible carpet.
I am a private tenant so I know the rules about decorating and asking the landlord, having pets without permission etc but really in all honesty YABU in my opinion it's just a carpet and a couple of doors I am sure you will know people who can do this cheaply most landlords know someone in the building trades.
You serve this guy a section 21 notice so your daughter can move in and then you want to make things worse for him by keeping his deposit as well seriously!
It doesn't sound like he wrecked the place.

housethatbuiltme · 17/11/2023 10:25

MargotBamborough · 17/11/2023 10:21

Right, but most people don't stay in the same rental property for that long, and this guy certainly hasn't.

Did you ever ask the landlord to redecorate, by the way?

No because I was fine with it as it was.

Lots of people stay in rental properties that long or longer, I know many people my parents age that have rented for 20-30 years and raised their kids in those houses.

Its a pretty modern occurrence for people to bounce around and part of it is the result of the hyper modern issue that any tom, dick and harry think they can make a quick buck by become a landlord and then sell homes out from under the tenant when they realize its not a lazy quick get rich scheme.

MargotBamborough · 17/11/2023 10:28

Chris002 · 17/11/2023 10:24

He is elderly and vulnerable! If you cared about him being elderly and vulnerable then you wouldn't have served a notice to kick him out of his home and try and keep his deposit !
Don't try and justify what you are doing - I hope you have decided to let it go.
Otherwise it would look really greedy on your part.
I take it this guy paid his rent on time ? Every month ?
The dog maybe a companion for him.so yes a therapy dog ! OK I know he should have asked but really it isn't the crime of the century is it !
I am sure your daughter will just have to cope with extra doors to take off and the horrible carpet.
I am a private tenant so I know the rules about decorating and asking the landlord, having pets without permission etc but really in all honesty YABU in my opinion it's just a carpet and a couple of doors I am sure you will know people who can do this cheaply most landlords know someone in the building trades.
You serve this guy a section 21 notice so your daughter can move in and then you want to make things worse for him by keeping his deposit as well seriously!
It doesn't sound like he wrecked the place.

Have you read the OP's posts?

She says it was only ever a one year tenancy and she made that clear at the start.

She also says she has liaised with the local housing officer and, from the sounds of things, allowed more time for the tenant to find another property where he can have his dog.

She has been more than reasonable.

If your position is that people should never rent out properties if they might ever want those properties back at some point, that would be a lot of properties sitting empty which would hardly help with the housing crisis, would it?

Either way, none of this is relevant to the fact that the tenant has made changes to the OP's property without her consent, despite knowing that he only had a one year lease, and that it will cost her money to restore the property to the condition it was in when he moved in. This sort of situation is what the deposit is for.

If you want your deposit back, you leave the property as you found it. This is rule 1 of renting.

If, as you say, the OP can find someone to restore her property to its former condition "cheaply" then perhaps this tenant might be lucky enough to get some of his deposit back. It's still a ball ache for her though.

housethatbuiltme · 17/11/2023 10:28

MargotBamborough · 17/11/2023 10:22

Right, so maybe it was a bad example but the point that if this non disabled man didn't like the flat he shouldn't have rented it is a fair one.

OP has stated he is both elderly and vulnerable (indication of disabled)... they have protections too.

AirlineIssues · 17/11/2023 10:29

@Chris002 on the other side, I don’t think it’s the landlord responsibility to contact the senior housing officer on his behalf so he has somewhere to live…

The contract was for one year. He knew that.

anon2022anon · 17/11/2023 10:29

@Chris002 did you even read the thread?
The flat was available for 1 year. He was aware it was available for 1 year. He took it on that basis. It doesn't look greedy at all that some one has materially changed a flat they don't own, and know they have to leave IN 1 YEAR, and they have to pay for it to be returned to the same standard.

Cailin66 · 17/11/2023 10:30

Member786488 · 16/11/2023 22:30

I think the doors are the plastic sort of corrugated things, but until I see them I don’t know.

the flat was designed to be open plan - I haven’t taken doors off. Fully fire compliant as it was.

The doors sounds horrific and there will be a cost to removing them. You are entitled to the property back in the state it was rented minus wear and tear. So the cost of taking down the doors and putting back in a good carpet is due to you. No issue with him changing the curtains. But he's obliged to give you back the original ones.

What he should have done is asked you if it was ok to put in the doors and carpet. He didn't. And he was only there a year. No point being cross. It could be a lot worse and at least he is sorted now .

MargotBamborough · 17/11/2023 10:30

housethatbuiltme · 17/11/2023 10:28

OP has stated he is both elderly and vulnerable (indication of disabled)... they have protections too.

Protections such as being able to dispose of the landlord's property and install doors without her consent, free from any legal consequences?

Pull the other one, it's got bells on it.

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