not being billed by octopus

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Anyone else not had any bills from Octopus energy? I used to be a bulb customer and was transferred over to Octopus when they collapsed.

I had one bill right at the beginning and paid it through the Octopus website. Since then I've had nothing.

It's been like this for months.

They are showing my daily usage from my smart meter is it's not as if they don't know I'm using electricity.

I get billed monthly after I submit readings. Have you contacted them?

Are you not paying monthly direct debits?
Are you paying on receipt of the bill?

Do you not have the app?

I know of another ex-Bulb customer who has had that problem. He contacted Octopus and they corrected it, but are now doing weird things like generating 3 bills in the space of a month (all for different time periods within the month). He pays a fixed amount by direct debit so it's not affecting him, but it's annoying!

I'm a long time Octopus customer and this month I haven't been billed for electricity. This happens every now and then. Octopus say it's because I am on Octopus Go, which is one of their 'Beta' tariffs and there may be some hiccups, although the underlying reason is they haven't received data from the smart meter for one or more time segments over the month, and this seems to put the bill into a holding pattern whilst they wait til see if it turns up.

What I always do now when this happens is contact them by email and they fix it - I have no idea how, maybe by pinging the smart meter to get it to cough over the data again, or estimating that time segment or something.

What's your usual payment method (or was with Bulb)?

I submit monthly meter readings on the app, get my usage the next day and they take that from my credit.

I also will change my payment amounts monthly based on the previous months usage and how much credit I have left over - ensuring I have enough to cover winter increases.

I would definitely be checking your account as it sounds like you may now have arrears.

Thanks, really just wanted to know if I was the only one or not. I'm out of work so suits me not to get a bill at the moment. I know it's going to be horrendous when the 'correction' comes.

I had issues with getting bills including energy export, annoyingly they’d answer emails saying they were getting it sorted and saying things like ‘i can see the issue and it will be sorted in 24 hours’ or ‘if you go to the app the bill will be there’ but not actually do anything, when dh called them (all in his name for some reason) they did actually get the issue resolved, but I think they answer emails by saying what they think will satisfy you without actually doing anything useful.

Once I didn't get a bill too, but when I emailed they sorted it the same day. I've found they are extremely responsive if you have an issue - the only energy company I can ever actually get hold of!

We were moved to Octopus from bulb, we have been billed as soon as we submit a meter reading. We haven’t had any particular issues but their bills are a bit rubbish and much harder to make sense of than Bulb.

My bills come on the app. Have done since I got the smart meter.

I guess it's not as bad as it could be in terms of the correction, given it's summer. But I would maybe throw any spare money you can at the Octopus account to cushion the blow.

Hope you manage to find work soon.

They’ll be on the app.

I was the same, transferred over from Bulb. I have a smart meter for my electric but not on the gas. After a couple of months I thought I seemed to racking up the credit (i pay by DD) but assumed it was because we'd hit summer and the heating was off but then when I checked it turned out that they were only billing me for electric use and didn't bill for gas until i submitted a reading! So now i've made a mental note to submit one more often as every other supplier I've been with has billed based on estimated use and then balanced it up when I've submitted a reading.

I wasn't billed after my smart meter fitting a few months ago. I emailed them a couple of weeks ago and they said it hadn't been logged properly and sorted it out. I'm on direct debit on receipt of bill rather than monthly fixed payments so hadn't paid anything for a couple of months.

I am going through this - have any of you had this sorted? I just keep getting endless emails saying "our engineers will be in touch to arrange a time to do a power cycle".

We have recently joined them (June time) as we have solar/batteries - and getting really frustrated about not having any bills!

I'm having a similar issue, Octopus are useless I'm finding. I've spoken to a number of staff (who all sound very young and nervous if I'm honest) and all assure me they've done X y and z to my account but nothing has been done. I've emailed numerous times, nothing.