I just have 
We weren't allowed to 6 months ago when the COL rose beyond what we could manage - when we called them up they said we could only do it if we earned over £150,000 per year - Yay, another rule in favour of the wealthy 
So we decided to do it today after the govt announcement a couple of weeks ago - couldn't get through the times we tried but they've now put a form up to apply where you don't have to call
I feel like crap doing this, but have to.