Background: DParents live in a semi; their neighbours do not maintain their property. Neighbouring property is falling down; panes of glass coming out of the porch, windows are almost 100 years old and falling apart. In short, passers-by assume it’s derelict. Neighbours are fairly rich, too outing to name their profession but assuming no hardship, they just refuse to maintain their property.
Parents had a nice new porch installed last week. Planning dept visited them today to inform them of complaint, presumably from direct neighbours, that it’s too tall and requires planning permission. Planning guy was nice and took photos of neighbouring property in order to expedite dismissal of complaint with his boss.
My question is, is this a vexatious complaint and might my parents counter-complain in order to get these people to do something about the state of their house?