Hi all, I was wondering if anyone had experience of claiming money back from a roofer for not completing a job properly?
Back in January our ceiling came in after a leak in our bay roof (had been ongoing and couldn’t get to the bottom of it) We found a roofer to look at the roof and they quoted us £1400 to redo the felt, new battons, retile and replace the lead.
After the work was completed, with the first bit of bad weather we had water coming in again (through the hole in the ceiling as it had not yet been replastered) The roofer came back out and said the issue was our window above the roof, and that it needed resealed (he did this with sealant and it’s quite a mess.
Later, the same issue - water coming in. He came back and this time said it was the brickwork pointing which needed done (not a service he offers). At this time I questioned why we had paid for the roof fix if we were still having issues, he said it had fixed part of the issue, it’s an old house etc etc. As far as I’m concerned it hasn’t fixed the issue at all.
Fast forward to this last week, we’ve had him out again after speaking to another roofer who has said the roof is basically a mess and there’s nothing wrong with the pointing. The original roofer had now said forget the pointing and get the window resealed.
Today we’ve had an independent person out (family friend) who has also said the roof is a mess, the tiles are on backwards, the lead isn’t fixed and overall this guy is a cowboy.
I’m at my wits end and now want to request some money back, so I can get someone else to do the work! I appreciate the work done on the new felt and battons etc. But he’s also reused the old lead - not replaced as quoted.
We appreciate he keeps coming back and trying but it really seems he doesn’t have a clue.
I’ve attached photos of the roof so you can see the state of it! The black sealant looks horrific!
Any advice? I’ve written out the work done and all the incidents to send to him but don’t know what’s enough.