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Hot water issue

18 replies

Anniessong · 18/05/2023 19:46

We’re having problems with hot water and are struggling to find someone to fix it so hoping someone out there might know what our issue is. Basically we’re not getting much hot water. We have to stick the heating up on high for the water to heat up. We’re then lucky to get a couple of showers out of it and then have to put the heating back up for more hot water. New build house 10 years old now. Any suggestions??

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dementedpixie · 18/05/2023 21:41

Gas or electric for the hot water?
Do you have a hot water cylinder?

Anniessong · 19/05/2023 18:40

dementedpixie · 18/05/2023 21:41

Gas or electric for the hot water?
Do you have a hot water cylinder?

It’s gas and yes we have a hot water cylinder

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dementedpixie · 19/05/2023 18:42

How long is your hot water on for?
What temperature is it set to?
Is your cylinder insulated?
Is this a new thing where the hot water isn't lasting as long as before?

Anniessong · 19/05/2023 21:12

I’m not really sure about how long the hot water is on for- we just leave it on. But it’ll only heat up water now if we stick the thermostat up high. We’ve had this problem for a while but is getting worse and it’s definitely a new thing it not holding the water hot for long. The cylinder is insulated

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endofthelinefinally · 19/05/2023 21:21

Do you have your boiler serviced regularly? If not, I suggest you get it done by a qualified engineer. They do get silted up if you don't look after them.

dementedpixie · 19/05/2023 21:25

What thermostat are you turning up?
Do you mean the room thermostat or a different one?
Don't you have a timer for hot water?
When did your boiler last get serviced?

GasPanic · 19/05/2023 22:33

It's hard to come up with an idea of what this might be.

The only thing I can think of from what you describe is that the valve that diverts the hot water from the boiler to the cylinder is either opening less and less over time, or is gradually furring up over time. This may lead to the behaviour you are seeing.

Basically there are two two way or one three way valve(s) on a heating system.

These valves divert water in the heating circuit either into the hot water cylinder to heat up the hot water, into the radiator circuit to heat up the radiators or both circuits simultaneously.

If the value that controls the water flow into the hot water cylinder opens less and less over time, then the flow would gradually reduce and the amount of energy going into the hot water cylinder would reduce. This would mean there was not enough flow to re heat the water while you were showering.

http://gasboilerforums.com/wiringdiagrams.html

This shows the two system types, a Y type and an S Type.

The Y type has one 3 port value (hence the Y) and the S type two two port values.

Sometimes you can actually see the valves switch, they are normally quite close to the cylinder itself.

I don't know if this is what is happening with your system, but is a potential explanation. The valves do tend to fail on a fairly regular basis as they are moving parts. You can often get replacement heads (motors) for the valves.

Someone had an issue with a valve failure on here a couple of month ago. Can't remember who.

Central Heating Wiring Diagrams

http://gasboilerforums.com/wiringdiagrams.html

dementedpixie · 19/05/2023 22:38

@GasPanic my diverter valve was causing my heaters to heat when my hot water was on even when my thermostat was turned down low. It has been resolved by my new diverter valve.

Anniessong · 20/05/2023 05:16

Thanks so much everyone- really appreciate your replies and will get in touch with another engineer.
And we’ve not had the boiler serviced in 10 years so there’s another answer to our issues!

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endofthelinefinally · 20/05/2023 08:18

Anniessong · 20/05/2023 05:16

Thanks so much everyone- really appreciate your replies and will get in touch with another engineer.
And we’ve not had the boiler serviced in 10 years so there’s another answer to our issues!

10 years is much too long to not have it serviced.
I hope you have a working carbon monoxide alarm nearby!

dementedpixie · 20/05/2023 09:30

You should really get the boiler serviced annually to ensure its working safely. Do you have a CO alarm close to it?

endofthelinefinally · 20/05/2023 10:41

You need to find a CORGI registered engineer. Maybe ask your neighbours who services their boiler? Do you have the paperwork/annual service log that would have been left with the boiler when you bought the property? Usually there would be information in there. The installers have to leave the service log and manual with the appliance in a new build.

endofthelinefinally · 20/05/2023 13:37

Don't get British Gas whatever you do. They are dreadful and very expensive.

Anniessong · 20/05/2023 19:13

We were the first owners of the property when we bought it as a new build 10 years ago so no service history. I’ve booked for it to be serviced now as that seems to be the pressing issue. We don’t have a carbon monoxide alarm but I’m looking into it now you’ve mentioned it. Thanks so much for the comments- you’ve been really helpful

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alittleadvicepls · 20/05/2023 19:15

We had the same issue. Turns out the pump was leaking which meant the system was losing pressure and the water wasn’t heating up as it should. Maybe worth checking your pump/pressure.9

endofthelinefinally · 20/05/2023 20:30

What I meant as that the instruction manual, blank service log, warranty and task list for the annual service should have been left for your information when you bought the property. Then you would have known that you have to service the boiler regularly and what needs doing. Also the fact that you should have a CO monitor.
It is really quite risky to not service and not have the alarm.
People die as a result of faulty boilers.

Anniessong · 21/05/2023 05:40

alittleadvicepls · 20/05/2023 19:15

We had the same issue. Turns out the pump was leaking which meant the system was losing pressure and the water wasn’t heating up as it should. Maybe worth checking your pump/pressure.9

Thank you will check that too now

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Anniessong · 21/05/2023 05:44

endofthelinefinally · 20/05/2023 20:30

What I meant as that the instruction manual, blank service log, warranty and task list for the annual service should have been left for your information when you bought the property. Then you would have known that you have to service the boiler regularly and what needs doing. Also the fact that you should have a CO monitor.
It is really quite risky to not service and not have the alarm.
People die as a result of faulty boilers.

I didn’t read the instruction manual. My partner did and set up timers etc. I ignored it as it was brand new and working fine. I’m quite alarmed at my ignorance now! Carbon monoxide detector ordered, service booked and we’ll be having annual services from now on

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