I have posted this in legal too, because I didn't know where was best to ask.
Sept 22, we employed a building firm to renovate ensuite and bathroom. The complete job was due to take 3 weeks, but ended up taking 4 months.
There were lots of issues, but generally small & either resolved, or too small for me to push.
Mid March 23, we notice some damage to the tiles and grout in the ensuite. Couple of days later see water around the toilet and, on investigation, find a slow leak from the cistern
We managed to turn off the water supply and contacted the builder. 2 weeks later he finally sends someone out, who tells us it's a problem with a faulty cistern.
The owner of the company says he will come back to me with an update on what they're going to do to fix it and we've heard nothing since. The toilet has been disconnected since mid-March. Multiple calls ignored, what's app messages unanswered since the 13 April.
What do I do next?
I tried my home insurance, but our policy didn't include legal cover. I tried calling the actual supplier, but they won't talk to me as the toilet was ordered in the company name, not mine.
Can I send an email with some legalise wording to get him to sort out? Can I get someone else to do the job, and then bill them? Should I make a claim on home insurance?
How do I get this bloody thing fixed when he's ignoring me?
We have a 6-month old ensuite, where the toilet is unusable, cracked tiles and damaged kickboard fom water damage and missing/lifted grout.
Would love some understanding of where I stand, and any advice please.