Is this a reasonable amount of damage after new windows?

[Cherrybloss0m]

Hi all,

had some windows fitted. Is this amount of damage to the plaster to be expected? The window fitter (part of a national company) said they would make it good, but is it likely I will have to have it replastered to make it look good? Sorry never had new windows before!

Losing plaster is completely normal when windows are fitted. Definitely wait and see how they finish the job.

I agree, and it isn't just an issue with noise from outside, it lets the cold in around the frames as well.

I know it’s not the point of the post but it’s sacrilege to remove original windows and put in those monstrosities!

OP I had mine replaced last week and there is no mess to the inside at all. Completely spotless. They've put a trim all around and it looks 1000x better around the windows than it did before (30+ year old pvc before). The only mess it outside one window where the wall is rendered. They've filled that in and I'll hopefully get round to painting it soon.

That’s just rude

The responses have really surprised me! This was ours at the part way mark and the finished result was fab! They re plastered up the the edges, sanded it smooth and the finish was great. I did the painting though that wasn't included. Hope yours are like the ones we had and are at the 'broken egg' stage of the omlette 😬

Fair enough 👍🏼 We are not in London but in a place where Victorian houses that were modernised in the 70s/80s are being put back like originals but less draughty. At the backs of the houses it’s different

If the job is still ongoing then I would wait and see how well they make good.

That's a bit mean. OP said the old windows were rotten so she had no choice but to replace them. Not everyone can afford £££ for wooden windows.

If it isn't finished, I wouldn't worry, just them them finish the job before you assess

Is that fresh grey mortar on the left of the window in the first photo?

Plaster is the final coat, after larger areas/depths have been filled with mortar or bonding, so the left looks normal, before a top coat of plaster, but the gaps under the sill look like they need filling.

I have had new windows fitted at an astronomical cost & the fitters smashed the plaster and hid them with a pvc strip
Under Consumer Rights Act 2015 care & skill is required .
I requested ' complaints procedure " made a Formal.written complaint .The Co were not happy that a person / me had pointed out the damage & became nasty.& sarcastic .so I have added this as Complaint Two .
I have insisted on repair & £100 compensation and may need to escalate to their regulatory body

I had all my windows replaced and had no damages. Sorry to hear that happening to you. I would be complaining if I had those issues.

Pvc strips are standard practice among many window replacement companies.

I'm not condoning it but it's the reality.

Personally I make good the plaster which then requires decorating but I can't compete on price against the specialist companies.

Damage to internal reveals is often unavoidable no matter how carefully done.

@Cherrybloss0m how did it turn out?