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Original poster

Estate Agents and Follow Up

12 replies

isthisit83 · 17/03/2023 06:12

I met with 3 estate agents in January and 1 in February about listing my house. The follow up to secure my listing has been abysmal. Agent 1 no follow up call. Agent 2 followed up the next day about getting me on their buyers emails but has never called. Agent 3 followed up earlier this week 2 months later and it wasn't even the guy I had the appointment with. It was a girl in the office who just kind of said "oh well, you know where we are if you decide to sell". This was when I said we were still thinking about it.... Agent 4 had the office follow up about email list and mortgage appointment (which we attended yesterday) but never actually called me personally despite saying he was going to....

Is it me, or is this pathetic?! We aren't just "I want to know what our house is worth people". We decided yesterday that we are going to sell and the 4 agents i interviewed couldn't be bothered or were too shy to follow up. Is this normal???? In two months following a sales appointment, I'd expect at least 3 follow up calls!!! 1 within a week, 1 a week later and then 1 a month later. Ask me for the bloody sale if you want to sell my house! How am I suppose to know if you'll follow up with buyers?

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Fedupofdiets · 17/03/2023 06:17

I am just about to go on the market and an agent out a month ago, they never followed up with me. To be honest I never thought they would but prefer it that way as I do not want to be pressured by them. I still had some work to do on the house to get it ready for sale and got in touch when I was ready. The man that came out was the owner and lovely, I also bought the place through them so know they are good. I think you are overthinking it.

Fedupofdiets · 17/03/2023 06:18

Also I have just viewed 2 houses and both EA followed up the next day.

Original poster
isthisit83 · 17/03/2023 06:31

Fedupofdiets · 17/03/2023 06:17

I am just about to go on the market and an agent out a month ago, they never followed up with me. To be honest I never thought they would but prefer it that way as I do not want to be pressured by them. I still had some work to do on the house to get it ready for sale and got in touch when I was ready. The man that came out was the owner and lovely, I also bought the place through them so know they are good. I think you are overthinking it.

A follow up call, doesn't have to be pressurized. It's a check in, do you have more questions etc. if it took you 2-6 months to decide would you choose the agent that never got in touch or the one that called to try and build a relationship. I still think it's pathetic. A good salesperson will read the client and call/follow up as a appropriate. Of course no one wants some slimey pressurized calls and hounding. Im trying to decide between the one who's broker we met with because i thought the office personnel was good and the cheapest one.... with no personal follow up, I'm seriously considering the cheapest one as the other one hasn't really shown me he can provide a premium service....

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mrsfennel · 17/03/2023 06:37

I find that very odd. I have always had follow up calls and emails, are they small local ones or larger nationwide ones?

If they are larger nationwide ones that is even more bizarre, their manager would hit the roof if they knew they didn't follow up a lead.

CantFindTheBeat · 17/03/2023 06:48

The first part of an estate agent's job is to attract you to them in the first place.

If they aren't organised or motivated enough to secure your business, it doesn't bode well for them selling it and seeing it through to completion.

CatOnTheChair · 17/03/2023 08:21

Alternative view:
They know you are likely to get several different agents round to value. Why chase someone who isn't motivated to contact them. One call, maybe. More than that is invasive, imo.

OR, they got the impression you weren't motivated sellers, given that 2 months later you aren't on the market, and put you down as a time wasters.

Thingsthatgo · 17/03/2023 08:31

I would much rather that they didn't follow up. We had 4 estate agents round, we picked the ones most suited to sell our house and asked them to go ahead. I'd rather not have to keep answering my phone to the other ones we decided against.

Bluevelvetsofa · 17/03/2023 09:50

I think the negative aspect of the nationwide agents, is that they’re often large branches and no one has the responsibility to see things through. Someone will answer the phone, but that won’t be the person coming out to value and that person might not communicate with others. They don’t seem to do joined up thinking.

I prefer the more independent ones, with a few local branches, where one person takes responsibility for seeing the sale through. They’re more likely to communicate properly.

Original poster
isthisit83 · 17/03/2023 11:05

CatOnTheChair · 17/03/2023 08:21

Alternative view:
They know you are likely to get several different agents round to value. Why chase someone who isn't motivated to contact them. One call, maybe. More than that is invasive, imo.

OR, they got the impression you weren't motivated sellers, given that 2 months later you aren't on the market, and put you down as a time wasters.

But a house sale is a big thing. I've worked in sales before where the lead time to sale was months, sometimes a whole year! You have to follow up. Thinking about it for two months isn't really that long in the scheme of things. I'm not a time waster. I'm ready to sell now. I've actually been thinking about selling for 3 years! Didn't get anyone round to value until I was more serious.

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Original poster
isthisit83 · 17/03/2023 11:06

And @CatOnTheChair in every case I got zero phone calls following up the next week.

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Original poster
isthisit83 · 17/03/2023 11:06

Bluevelvetsofa · 17/03/2023 09:50

I think the negative aspect of the nationwide agents, is that they’re often large branches and no one has the responsibility to see things through. Someone will answer the phone, but that won’t be the person coming out to value and that person might not communicate with others. They don’t seem to do joined up thinking.

I prefer the more independent ones, with a few local branches, where one person takes responsibility for seeing the sale through. They’re more likely to communicate properly.

All for were local or regional 🙈

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Original poster
isthisit83 · 17/03/2023 11:07

*four not for 🙄

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