I'm at my wits end. I have a housing association flat, owned and rented out to me by Clarion Housing. The block of flats has two floors. I live on the lower floor.
The flat above me was occupied by a man, who I think was probably an alcoholic.
Apparently he was peeing into bottles and standing them on the floor. They then fell over and leaked through into my flat.
I was unaware of this situation until the emergency services forced entry into his flat and took him to either a care home or hospital. He died a few weeks later. The flat is now empty.
The small yellow mark on my ceiling in the bathroom got bigger and bigger. Then I got a new patch on the hallway ceiling. I reported the problems to Clarion sometime in November 2022. They booked an appointment to come and look at /fix the ceiling.
Unfortunately the appointment was booked for the day after we had quite a bit of snow(12th December) so understandably they didn't turn up.
Meanwhile another appointment was booked for 9th January, at which time they said they would replaster the ceiling. The urine was now collecting in my bathroom basin and pooling on the floor on some days. I suspect that the rain is flushing the urine through as I have a leak nearby anyway.
Trying to contact them ( you are number 90 in the queue! ) is very difficult, as is trying to get them to understand that they need to go into the flat above me to sort out the leak before repairing the damage. I've wasted hours on Internet chat trying to get them to help me.
I've now reported this to the environmental health people, have contacted my MP and made a formal complaint to Clarion. This is a health risk! I can't get them to get their finger out and sort it out! I'm beyond frustrated and furious.
This in the UK in 2023 not the 1800s or a third world country!