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Need ideas - what to do if the chain collapses

11 replies

Flitterflutter · 02/10/2022 09:18

We have been buying/selling since February, and were due to exchange two weeks ago, stupid delays (rubbish solicitors), and then on Monday we were told the bottom of the chain had to wait for written confirmation from Santander that their mortgage had been extended (verbal confirm had been given). That was supposed to be there by 10.30 Tuesday at the latest.

But, this fax (!!?!!) did not appear, and still has not appeared. A complaint to Santander resulted in an email on Friday confirming the mortgage expires on 10th October (but still did not result in the missing fax appearing). The issue is that because of this, we have had to move the completion date again to 7th October (was initially 27th September, then 4th October). My worry is that a) buyers have been waiting for this fax and something is going wrong because it just isn’t coming b) they are not being as proactive as they might be to get it resolved (two estate agents in the chain have offered help from Mortgage brokers to chase the fax), c) we only have until Tuesday morning at the latest because my solicitor has to draw down funds by then.

The most significant worry is that, aside from losing the house we want, we will lose our 10 year fix mortgage rate if this chain collapses. At today’s mortgage rates, it would cost us £90,000 more over the 10 year fix. That is incredibly painful to contemplate.

I am wondering if there are other options, like bringing loans, or something else? Our chain is long, so it is the buyers of our buyers who are having/causing the problem (and their mortgage expires on 10th). I wondered if we offered to give our buyers some money towards a bridging loan? Or we get one? Or is there something else?

Any ideas?

OP posts:
Reallybadidea · 02/10/2022 13:19

I don't understand why they need to extend their mortgage offer if it isn't due to expire until after you're due to complete?

Flitterflutter · 02/10/2022 13:25

Sorry - I wasn’t clear. The 10th is the extension. It has been verbally agreed, we now have an email saying it is extended to that date, but the buyers solicitor will not exchange until they have it formally in a (faxed) letter. And it is that fax (which is a standard document) that Santander have promised multiple times, but which has not materialised.

OP posts:
Flitterflutter · 02/10/2022 13:26

I mean the date the mortgage offer has already been extended to (it should have expired on 28th September).

OP posts:
Reallybadidea · 02/10/2022 13:31

Ah OK, that makes sense. Sorry, no suggestions just much sympathy as we're in a similar situation/dilemma. I think we will probably end up staying put for a few more years if our chain collapses.

Flitterflutter · 02/10/2022 13:48

@Reallybadidea I am so sorry to hear you are in a similar situation. It will be so painful to lose this, but we were moving to make a commute much easier, so I don’t know what we will do if we can’t. I am hoping the MN hive mind will have a genius idea I haven’t thought of. It is so unbearable just waiting and being so powerless to stop something failing despite all parties being desperate to move!

OP posts:
Reallybadidea · 02/10/2022 14:36

That's a rubbish situation to be in, I hope it can all be pulled together at the last minute.

Gettingonabitnow · 02/10/2022 15:20

That’s rubbish I really feel for you. I would check the fax machine is working, I mean who ever uses them, but honestly I’m sure they can be emailed over.

who was the verbal confirmation to? If it was to the buyers themselves I would take it with a pinch of salt and prepare yourself.

Id just call and chase and chase whoever will listen.

good luck xx

Flitterflutter · 02/10/2022 18:06

@Gettingonabitnow we were all worried about the verbal agreement not being valid until the buyer managed to get the complaints department at Santander to send an email which does confirm the extension and gave us the date. However, the solicitor will not accept that email. They want a formal notification which Santander insist on sending as a fax. But they should check their fax machine. They could have posted it faster 😫

OP posts:
Flitterflutter · 04/10/2022 12:20

Just to say, miracle of miracles, we have exchanged (today, after the removal company started taking our stuff away). So relieved! It is a horrendous process. It is crazy to be so powerless on such a massive life changing transaction.

OP posts:
donttellmehesalive · 04/10/2022 13:34

Just been through something almost identical. It's the most stressful thing I've ever experienced. I'm really pleased it worked out for you. Good luck in your new home.

Hollie6277 · 12/12/2022 14:00

Hello, how long did it take for them to fax this over? I’m in the exact same position and need to exchange by Wednesday this week!!

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