Utility Providers - Rental

[whiteumbrella]

I have just moved out of rental property.
Before I moved in, I asked the estate agent if I could change utility providers, estate agent said should be fine, so I did. When landlord found out at the time, she hit the roof, I apologised and offered to change back. She said fine. Then today I received a text asking which providers I used, I told her, and she hit the roof again, saying I'm in breach of contract for changing providers. I then got pages and pages of verbal abuse interspaced with my apologies and offering to help any way I can, together with an email from her. I admitted I should have read the fine print in the contract and not taken estate agents word for it (just been renting for 18years and never had a landlord know or care which providers I used!)
The problem is that I feel extremely uncomfortable now. Would it be advisable to block contact by phone/email despite not having my deposit back? (It's been 3 weeks since end of tenancy) Do I log harassment with police? I am a single mum and this person obviously knows my current address and I don't believe the emails or texts are going to stop any time soon.

Did the landlord pay the bill or did you pay it?

I paid all bills until end of contract date

Is your deposit being witheld??

Where is the deposit held? You shouldn't need to contact her direct about it so just block her.

Legally she couldn't stop you changing supplier without good reason, regardless what the contract said.

I am unsure what's happening with the deposit at the moment. She informed me a couple of days ago that it would be refunded in full as I left the property in immaculate condition, but haven't received it yet.

You need to follow the letting agent's procedure for raising the issue of the non return of deposit and start a dispute with the deposit scheme. Don't respond to any more of her messages and log her harassment with the police as you feel threatened. Good luck ,it sounds awful
Shelter could advise too.

If the money is in a deposit scheme sometimes the tenant also needs to login to provide the code they were given at the start of the tenancy to have the money paid into their bank account .

I have honestly spent the day in tears. I do not have a partner or family in this country and was just breathless and the way she was speaking to me. My apologies were met with "well how about reading the contract/don't you dare blame me/ I'm outraged" Pages is this/ easy for you to say sorry/sorry isn't going to help me" It's just do unprofessional and unhinged and I feel VERY threatened and harassed!

The deposit is held by letting agent I think

You are allowed to choose your own utility provider if its you paying the bills. She sounds a bit crazy tbh

www.citizensadvice.org.uk/consumer/energy/energy-supply/get-a-better-energy-deal/switching-energy-supplier-if-youre-a-tenant/

Do you honestly think she's going to come after you or something?

I think she will continue the verbal abuse for sure. It appears from today's exchange that she is not of sound mind and I am her current target.

...so yes, I feel extremely threatened!

Just say that any further communication needs to go via the agents and that you'll report any further abuse or unwanted contact to the police.
Obviously you can report any previous abuse and/or threats if she's put them in writing.

Thank you. Yes they're all in writing.