I've received the level 2 report from my surveyor on the house I am purchasing. The report is incredibly brief, with no photos. For example they have said that there appears to be a small crack with structural repairs done, but doesn't specify where the crack is or what the repairs are. They have said the upstairs doors are defective and therefore must be put as a '3', but doesn't state why. They have said there is artex on a few of the ceilings, but doesn't say which ones. There are loads more examples.
I emailed the company and asked for the surveyor to call me. He elaborated on the phone (apparently he put that the upstairs doors are defective because they have hooks on the back for dressing gowns etc).
I asked him to put what he had said to me on the phone in to an email so that I could put it with the report and he refused. He suggested that I was a first time buyer which is why I needed him to elaborate (I'm not).
I purchased my first house 15 years ago and to be honest I can't really remember what was in the report so I would like to get peoples opinions on the above. Thank you