Who do I tweet, contact, message to get Wickes to finally deal with a problem

[Worried74]

It's been going on for 12 weeks and I am at the end of my tether. Any help would be greatly appreciated.

Tweet wickes

Sorry I have no idea because I had the exact same experience. They dumped a flat pack shed on my driveway that wasn’t meant for me and refused to deal with it. Got passed from pillar to post, each ruder than the next. One day I came home and it was gone but still no idea if it was Wickes that took it back.

In terms of who you can go to (other than Wickes) really depends on what the issue is.

Try [email protected]
He's their CEO

Generally i find it’s best to tweet Wickes. B&q won’t really care.

Thank you @girlmom21 I will try that. Absolutely horrendous service.
To the others suggesting Wickes themselves I wanted a named contact if possible.

What's happened?

Try resolver, a free independent resolution service. DP used it successfully to sort out a long running car insurance problem in about 2 weeks.

www.resolver.co.uk/companies/wickes-complaints?territory_id=1

Saves you resorting to the cesspit that is Twitter and perpetuating the belief that the only way to get things sorted out is to wash your laundry in public.

@GirlInACountrySong paid a fortune for a bathroom, poor installation, belligerent fitter, damaged caused to our property, a leak and no one at Wickes wants to take responsibility, a lot of customer blaming and then blaming their own higher management in store. A catalogue of disaster and 16 weeks after the original installation date it still isn't resolved but apparently that's our fault too.

Thanks @BarbaraofSeville will look at that now.

Resolver is good because it walks you through complaining - what the problem is, what you want to happen and directs it to someone at the company who is best placed to deal with it.

Probably who it would end up with if you emailed the CEO, who is not going to be chasing up missing kitchen parts themselves or whatever themselves.

Plus its all tracked in one place and automatically chases the company if they don't respond in a stated timescale.

You could try involving the consumer press. Try Guardian Consumer Champions [email protected] and Anna Timms at the Observer [email protected] (which is definitely Consumer problems, not an agony column!)

Before they were bought out, I wrote (old fashioned letter, recorded delivery) to the CEO of Travis Perkins who owned them at the time. Issue was sorted in two weeks.

Now they are independent and the CEO is David Wood.

Mine was a kitchen that their supplier had cut the marble worktop wrong and left me without water for 6 weeks. Then told me I would have to buy a new worktop because they had cut it wrong !

I wrote that I was making one last attempt to sort this out directly before I handed it to my solicitor and Trading Standards. I had a call back the following morning and new worktop delivered/fitted shortly after. Good luck !

We are 18months into a dispute with Wickes after they installed a dodgy kitchen and had rubbish design and customer service from start to finish. It has been relentless trying to actually speak to someone and get it resolved. Apparently they have a customer relations team who are different to customer services but are higher up the food chain. So see if you can get hold of them rather than customer services or the rubbish store who did the selling! They seem to have very complicated chains of command in terms of who answers to who. From what I can gather, their stores and store managers are laws unto themselves. Keep at it!

Contacted David Wood, received a rather patronising email back from customer relations who are calling me back today. Wish we had never started this disaster from the beginning. I can get someone else in to sort it out but costing around £4k which I just don't have.