We put our house up for sale with a local EA with a good rep. We got an early viewing from 'Mr X' before it went on rightmove or zoopla. Said he was v interested. Also told us he was an EA for 15 years and was on first-name terms with our EAs. Said he was going to 'speak to M in the office to make an offer.' Later he rang back to say could he bring his sister to look. She came and was quite vocal about not liking it. We weren't surprised not to get the offer.
Then our property was launched. The link in the email promoting it didn't work. The video didn't work. We had to ask the EA twice before they fixed the video. We asked them to resend the promotional email. They didn't. Later we discovered they had listed our house as detached when it's a terraced house.
Not surprisingly we've had little interest so far. (3 weeks +)
During a review DH mentioned that he didn't think Mr X was still interested and we'd had little other interest (one other viewer who said one bedroom was too small - fair enough). A few hours later Mr X turned up on our doorstep to assure us he is still interested. We can't help thinking our EA relayed DH's comments to him.
DH rang today to try and iron out all the problems and to say he's not happy with everything. The EA want us to reduce the price. We're happy to do so if it's warranted but with all the mistakes it's hard to judge if that's the answer. When DH said he thinks they should give it a push at the same price, since they messed everything up, instead of acknowledging that 2 viewers isn't many they said, 'but Mr X has reduced the property he's selling and he's still interested.'
TBH we have no faith in the local office and can't see how we can get this back on a good footing without switching to another EA but we are meeting with another guy from the company, who was actually our first point of contact with them and who seemed much more professional tomorrow. I'm mulling over what to say and do. Any thoughts anyone pls?
Sorry for the length