Oh and I'm a director of our leaseholder management company.
The agents we employ to do the day to day management of our building initially tried to wing it with us about EWS1/ fire safety then after it became apparent their advice had been wrong they have now written and stated that they won't do anything else in this area apart from manage the payments to industry experts.
My fellow directors and I have been identifying contractors and managing the process ourself. My friend who lives in a similarly complex block had the same experience.
The rules and regulations are really complicated and your average property manger hasn't had enough exposure / inclination on top of their other workload to get round them. Our property manager manages something like 200 other buildings.
Actually the management of these communal blocks is a fucking disgrace. I routinely pick up work that we have been invoices for that hasn't actually been done. For visible stuff that's easy but for hidden things (like new parts in our lift) it's really difficult. The contractors who take on this work rely on the fact that for the most part no one checks in a heavily tenanted city centre block.
I can't wait to move to a house as I currently feel like I am responsible for the maintenance of a mansion but only get the benefit of living in a tiny part of it. And about once every 3 weeks one of my neighbours fucks something up - e.g their contractor drags their new washing machine over our hall floor scratching it, tenants move out and dump what looks like half of ikea in our bin room despite the signage telling them that they are responsible for disposing of bulky items and that nothing should go in the bin room that doesn't fit in one of the bins.
Then we have to contact them, organise the repair/ rubbish collection and deal with the outrage and angst that we actually expect them to pay for the damage their contractor caused or pay to get rid of their shite.
Which when you've spent weeks sitting with a spare sofa in your flat as the council bulky item collections service was suspended due to covid and you didn't want to dump it in the bin store is pretty fucking galling.