Broken Gas Meter pay as u go vs broken boiler?

[TheJoyOfCats]

I've had a gas engineer tell me that my gas meter is faulty is not releasing gas, and that my boiler is fine.

And

My gas supplier telling me that there is no fault with the meter, and I need to get a gas engineer to look at boiler/appliances

This is a nightmare. No heating or hot water

At least the gas engineer will visit.

What needs to be true to get a gas supplier to physically visit to check if the meter is broken, rather than just talking to me on the phone.

Meter is in credit and there were no issues until a few days ago.

Has anyone manage to unravel this sort of thing?

@TheJoyOfCats

I've had a gas engineer tell me that my gas meter is faulty is not releasing gas, and that my boiler is fine.

And

My gas supplier telling me that there is no fault with the meter, and I need to get a gas engineer to look at boiler/appliances

This is a nightmare. No heating or hot water

At least the gas engineer will visit.

What needs to be true to get a gas supplier to physically visit to check if the meter is broken, rather than just talking to me on the phone.

Meter is in credit and there were no issues until a few days ago.

Has anyone manage to unravel this sort of thing?

Do you have a gas hob or fireplace? If you do and they work it is the boiler.

Gas fire won't switch on either.... it's rarely used though so several months since it was turned on 'in anger'

Seems a bit of a coincidence to me though that neither boiler nor fire works

How on earth do I convince the Gas supplier to at least visit to check!

Take a short video of the gas engineer proving that the meter is broken and send that to the distribution company as a private YouTube link.
We had to do that with Thames water to prove that our drain was shared with next door, as they kept saying it was private because it wasn't listened on their assets system.

Thanks the video is a great idea.... hope SSE will look at this.

Not sure if this helps, but I had a gas engineer tell me my gas meter was faulty (he said the gas pressure was too low at the meter, and something was faulty like the govenor part?) and they got Cadent (the gas board?!) out- an engineer from Cadent turned up and worked on the gas meter - maybe go straight to Cadent and say you have a faulty meter, they'll probably send an engineer out to check it.

You need to get Cadent to check it, tbh I'm surprised the engineer didn't contact them or at least direct you to them

Gosh thanks both for the tip on Candent have never even heard of them

So phoned Cadent

They can't help and I need to talk to my supplier (again)

This is turning into a vicious circle.

Cant believe this!!!!!