I got a highly regarded, long standing local roofing firm to carry out repairs to my roof. They finished the job and the scaffolding came down on Friday. Now that I can see the new gutters,I am far from happy. One of our gutters channels into a down pipe attached to our next door neighbour's house. This was like this before, seems to be a historical thing, they are old houses. The new gutter looks like it is slightly wider than the old one, so they have wedged an old bit of wood behind the down pipe , presumably to move the pipe out a bit a line up with the gutter! I am so shocked and disappointed. It looks ridiculous and such a bodge job. I'm sure my neighbour won't be happy either! I emailed the office straight away on Friday and got a response that they would speak to the workmen and get back to me. I obviously haven't heard back yet as they close at 3pm on a Friday. I'm not sure where I stand on this and I've been worried all weekend. I haven't actually paid them anything yet as it was payment on completion. I have now received their bill though. I have checked the schedule of works and it does state that they will "seal the new gutter to the neighbour's correctly ". Am I right to withhold paying the bill until this is resolved? I've never had this happen before. I'm worried if I pay they will just disappear and not rectify this. Most of the work seems to be fine as they were fixing my roof and chimney as well and I can't see any issues there. However, the job is not finished as far as I'm concerned , with this bodged but at the end.