Hotel staff removed my belongings whilst I wasn't there

[Tothemoonandbackx]

I didn't really know where to put this, so property seemed like the only place that seemed sort of, relevant. My partner has been working away and he's been stopping in Hotels. He's stopped in this certain hotel before and never had a problem. The other night, he had a disagreement with a staff member, nothing audacious. Just a bit of a mix up with the manager telling my partner he could do one thing, and the staff member saying he couldn't. So he goes to work the following morning and everything seems OK, he comes back to find the staff have gone into his room and packed all his belongings into his travel bag and suitcase and removed them from the room. Is this legal??????? And if it is or isn't, is there any specific law or site I can get this information from???? I've googled a thousand things and nothings really coming up on the legality of it all.

You’re fussing about the wrong thing. It doesn’t matter if a member of staff touched his belongings. They’ve packed them up, not thrown them out of the window or stamped all over them. You’re latching on to this, hoping you can catch them out, because you’re cross about the actual issue, which is that he’s been unfairly kicked out of his booked accommodation. Make a fuss about that and forget about the touching his belongings thing.

@purplecorkheart thank you for that, I have looked online on their website, but there are no terms and conditions that I can see . I've told him it's best he contacts the manager at the bare minimum. He's really not one for confrontation or speaking up as such, this is why I'm so mad for him, as its seems so outrageous that this has happened in the first place.

@KedgeIsland that's not what I'm latching on to at all, if you re-read im, of course cleaners come in and move things around, they have to to do there job, it's the fact they actually packed his bags, and took them out of the room.

The point is they can revoke his stay whenever they want - this isn't a change, it's always been the case. Removing his property is part of that although they are potentially breaching their T&Cs and opening themselves up to accusations of theft.

You need to read their T&Cs, noone here will be able to provide any legislation that says what you're hoping for because it doesn't exist.

Good luck, hope he gets it sorted.

They would not have done that without instruction from management though. Many hotels do not permit takeaways , especially if food is served on the premises. It may have been ok in December but not now. Was he warned?

@HeddaGarbled I'm not trying to catch anyone out I'm just mad that they've removed his property from his room , especially without giving him prior warning and wondered if they could do that. I thought that was clear from my original post.

Do you know where his belongings are, are they still at the hotel. Was it a hotel chain, I wonder if the housekeeping staff were told he had left the hotel.

So what did he do when they said no food in the room? Leave with it or take it up regardless?

There is always a duty manager around

Obviously the hotel have the right to pack belongings and move them out. What happens uf someone was getting drunk every night or threatened someone, should the hotel just allow them to stay? I'm sure the T&Cs are written so that there is no comeback if they do that and that will extend to your DHs situation.
However, if all guests were kicked out over silly things like this, hotels would soon stop turning a profit so I just can't see how they'd ask him to leave over simply questioning a change in policy. Speaking to the manager is the only way forward to settle what the actual cause for his expulsion was. And if an unsatisfactory reason is given, I'd take it higher up.

@LIZS thats why management let him have takeaways to start off with, on those two days a week that the bar and restaurant are shut. They allowed him to do that and the member of staff was there in December and also knew he'd been allowed. No one told him he couldn't do it when he got back and he just asked if he could speak to the manager to see if it was OK but was told No, as he wasn't working that night.

@madisonbridges under those circumstances yes, they may have the right to pack belongings, but this isn't one of those situations.

This is from Premier Inn

If you or your group cause damage to the hotel, other guests or their property, or otherwise breach any of these terms and conditions, Premier Inn reserves the right to:

cancel your reservation with immediate effect and (if appropriate) eject you from Premier Inn premises;

cancel key cards;

restrict access to the hotel;
*
remove your items from the room and hotel, disposing of such items (at no cost and no liability) to a local charity to the extent such items are not collected from us within 7 days of removal;

retain all sums paid by you and/or charge you the full amount of your reservation; and/or

refuse future reservations from you and/or refuse you entry or accommodation at any of our hotels.

Premier Inn will not be liable for any refund or compensation in such circumstances.

@madisonbridges and they didn't actually ask him to leave, they just packed his stuff up and took it out of the room without his knowledge

Which hotel was it, they should all have t&c

@RevolutionRadio thank your for that, see, this is what I was actually wanting from my original post. Something is writing. I have gone onto their website, but there is nowhere on there that says terms and conditions

www.premierinn.com/gb/en/terms/booking-terms-and-conditions.html

Can you say the brand of hotel?

@RevolutionRadio it's not a brand of hotel like Premier Inn or Travel lodge, they actually say they're a hotel on their website, but then also say futher down in their description that they are a guest house I've managed to find the terms and conditions of the hotel he is now going to stay in with ease, just out of curiosity to see if anything came up, but I cannot find anything on the one where he was stopping. It's so strange.

Write a scathing review on trip advisor

I work in a hotel. There's no way this would happen without numerous attempts to contact the guest first, by phone if necessary if they're not on site. And a guest bringing lucrative repeat business staying 4 weeks at a time would never be removed like this over something so minor. There's something you're husband isn't telling you.

[quote Tothemoonandbackx]@RevolutionRadio it's not a brand of hotel like Premier Inn or Travel lodge, they actually say they're a hotel on their website, but then also say futher down in their description that they are a guest house I've managed to find the terms and conditions of the hotel he is now going to stay in with ease, just out of curiosity to see if anything came up, but I cannot find anything on the one where he was stopping. It's so strange.[/quote]
All hotels should have a T&C section. If you're comfortable you could share the name and we can have a nosey for you.

The only thing DH can do now is email management and ask for an explanation and a refund. It doesn't have to be confrontational. If things really happened the way he says it did, he is entitled to an explanation at least and possibly compensation.

Even if the rules have changed since December it's rather daft to lose repeat custom due to a minor first offence.

OP you've been told quite a few times that its not illegal but you're still wanting someone to tell you it is.

Agree with moon face - wouldn't throw away good revenue at this time of year for no reason.

No good deed goes unpunished, they let him have a favour as was quiet. Then that becomes the expectation. When trying to correct it back to original policy your H has pulled the manager card - instead of acknowledging he was lucky to have had such soundness in December. Shame.

He must have really ruffled feathers to have had his room emptied.

In past when have done this (as duty manager in hotel) have had a member of staff video the whole thing from knocking on door to closing door after so no allegations can be made.

@moonface88 if you knew my OH, you'd know he's just not the confrontational type. He would never cause a fuss or an argument, this is why it's all so odd.

@Brideandprejudice I don't think you've read it through or my responses through thoroughly enough.

@TartanCulshie as I said previously he really really isn't the type of person to cause or fuss, or as you put it "ruffle some feathers" it's just not in his nature.