My washing machine stopped working a few weeks ago – every time I turned it on, it would trip the circuit. I called out an engineer from a large appliance repair firm – he said I needed a new circuit board and ordered one, which was replaced two weeks ago. Since then, the machine has, at various times, rinsed in extremely hot water despite being on a 30 degree cycle (so hot that I’ve been unable to touch the machine or remove the clothes when the spin cycle ended) and failed to spin on other occasions.
I am trying to get the repair company to come back and take a look but they are telling me it’s a new problem unrelated to the circuit board (should point out that until it went wrong it had always worked just fine) and that if I want them to come I should book a new appointment and pay for that. My next door neighbour (handy, but not an expert!) thinks there is likely to be an underlying problem that caused the initial short circuit and that is causing the ongoing problems. This makes me nervous about using the machine until it’s been looked at again.
So my question is do I persist with the repair company on the basis that circuit boards don’t just fail and they should have checked the machine more carefully (for reference, it’s a four year old Bosch machine) or do I cut my losses and find someone else who will actually do a better job and solve the problem?