Had new underlay and carpets fitted at the end of April in three rooms, landing and stairs.
Immediately noticed issues with the underlay (awful quality with lumps) the carpet itself (damaged, colour differences too) and the fitting (loose, rippled and lifting on the stairs, and can feel the grips coming through at the edges).
Long story short, the company (local independent) have been awful. The salesman came out to look and said they were minor issues, made out we were being fussy, but he'd send a fitter to take a look ASAP.
A month later (after me chasing) he finally booked a date for the fitter, then he cancelled it last minute.
The next date he offered I couldn't do. Another month went by without word from him, no replies. I sent a letter saying if it wasn't sorted by X date, I'd get someone else to fix it all and deduct that from his invoice.
He booked a fitter on that X date. Fitter came, (a different one to original fitter) and he has confirmed all the issues and is appalled at it all. He says we need new underlay and new carpet throughout.
I've not heard anything yet from the company. I should say, I've not paid a penny yet.
Can I tell the company to come and remove their materials as I want nothing more to do with them? They've caused huge inconvenience and stress, wasted so much of my time chasing, we'll have to empty the rooms yet again, and he's not been friendly or helpful at all. I've lost confidence they will resolve the issues or even do a good job; I feel he's had ample time to sort this.
Anyone able to help with where I stand legally though? Could he pass his invoice to a debt collection? I don't think he'd bother with small claims.
Thanks for any thoughts/advice.