We live on a hill and the elevated front area has tiered walls which a builder strengthened and roughcasted two years ago. Over the winter large chunks of the roughcasting broke off. We called the builder who said that it was likely water and ice in the ground which has caused it and even though he made allowances for drainage, it's a hazard of living on a hill. After its been raining we do see excess water pooled at the bottom of our property so it has been draining, but obviously not enough.
He agreed to fix it at a reduced rate as he originally did the work and said he would send a quote. Three weeks later, no quote. I texted him and he said he was working on it. Still no word two weeks later, I have sent a couple more messages but he appears to be ignoring me now.
Should I persist or just find a new builder to sort it? I have sent a generic "how you getting on with quote" message each time but should I send something a bit more direct? Or cut my losses?
We plan to move in a few years time (buying a level access property- never again with all these stairs!) so dreading forking out £££ to get it sorted as it will eat into our deposit savings.