Hello, as first time buyers we're unsure as to how close exchange must be. We have an online portal to use and it says that we're "moving towards exchange". All searches are complete and money is ready in place. Just out of curiosity (because we want to get excited!) is anyone happy to tell us their experience having reached this point please? And does completion tend to take long once we exchange. Getting someone on the phone is hopeless! We've sent emails but they're always late with replies
and we feel as though we're in limbo. There's no chain at all and it's been about 12 weeks since our offer was accepted.