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First time landlord and pets

42 replies

Bid876 · 10/07/2021 20:49

Hi, just looking for some advice.

We are renting out our home as we are currently overseas. It’s been empty a while as we initially looked at selling, but weren’t getting enough interest and didn’t want to leave the house empty so we have now got tenants moving in. We initially said no pets but everyone who viewed it seemed to have pets so we agreed to new tenants with a family dog as long as the dog remains downstairs as none of the rooms down stairs are carpeted. I just want to know if there is anything else we should be doing to ensure any damage by the dog is covered?

Any advice welcome. Thanks

OP posts:
HalzTangz · 11/07/2021 13:04

All these people saying don't rent to pet owners. You do the the law changed as you cat reject someone just because they have a pet?

Heyha · 11/07/2021 13:08

I'm curious about this for a range of reasons- so few places take pets that surely once you've allowed one, you almost become a specialist 'pet friendly' landlord? And that then removes the problem of subsequent tenants finding it smelly/residual fleas/allergies, you just advertise as pets ok and you will naturally likely get another pet owning tenant that is willing to be realistic about the impact of the house previously having pets in it?

I totally understand about damage clauses, that's different to general dog life. Most dogs don't actively damage stuff (I have lived in house that had had a bored, chewy, Labrador in it though, just took lots of photos for inventory).

ChateauMargaux · 11/07/2021 13:14

It is nearly impossible to claim for the small amounts of extra wear caused by having an animal in the house and nearly impossible to eliminate the smell left by a dog. What if you get your property back and the carpets or wooden floors smell, there are marks or scratches which might be assigned to general wear and tear but in fact are more intense that would be present if no animal had been in the property, it will be difficult to claim this from the deposit scheme.

Bythemillpond · 11/07/2021 13:25

No experienced LL ever rents to people with pets

Actually I think that isn’t correct.
When we have had rental properties in the past we have always allowed pets. Unless the tenant is going to buy their own home at some point or is between houses then the tenants seem to stay longer because renting with pets means moving is so much harder
That way you reduce void periods

Never had a problem with any damage on inspections

Bid876 · 11/07/2021 13:29

Thanks everyone.

We can’t meet the tenants at the property as we are not in the country. The house is in excellent condition. We had planned on it being our forever home until my DH got offered a job overseas. We have spent the last 5 years putting a lot of work into the house including new flooring and carpets. We have lots of decent photos which we took before we left.

We are not naive, we understand that some tenants won’t stick to the rules which is why I’m looking for advice if there are any issues.

The house is very large with a decent sized garden and yard for the dog.

Given the choice we wouldn’t have accepted pets, but the house has been sat empty and financially draining us. I don’t want it left empty any longer and every applicant has had pets. We went with one with a breed known to be quite lazy so hoping it’s not interested in destroying things 😬

We will definitely put the clause in about replacing and cleaning things in the property.

Although we are not there we have a family member who has been keeping an eye on the house and will do inspections for us if we ask.

OP posts:
Bythemillpond · 11/07/2021 13:36

Fwiw we are now in a position where we have given up looking for a rented property when we sell the house we are in because

A. In the past few months rents have increased hugely
B. We have cats and can’t find anyone to rent to us because of the no pets rule
C. Even when we have found a house that allows pets they don’t like the fact none of us has a steady job.

We are looking at very small very cheap flats out of London that we can squeeze into for a few months whilst we find our next home

Nearby neighbour has just sold her house for well over 7 figures
They have ended up in an Airbnb because no rental will take their dog.
(They have a steady income)
Their house was immaculate and it was obvious from photos that the dog wouldn’t have caused any damage.

I am not looking forward to spending 1 night let alone a few months in a 1 bed flat with 3 other adults who all want their own space, their own tv programmes and 5 cats.

21Bee · 11/07/2021 13:40

@HalzTangz That isn’t correct. The new model tenancy agreement doesn’t exclude pets and there cannot be a blanket ban. Landlords can exclude pets in writing for a good reason, they are under no obligation to accept pets.

BasiliskStare · 11/07/2021 13:40

I rented a flat with two dogs ( i.e. we were the tenants ) - 2 years it worked out well - one little wee but we cleaned it , had proper cleaning carpets & I believe you can only claim a % of carpets , but walls kitchen and everything we kept as if it were our own house. - We got all our deposit back . Nice landlord was amazed at how clean we had kept it. I actually paid to get a chip in the ikea tops mended & inventory woman said - that is wear and tear you did not need to do it - well I had it fixed Some tenants are nice and try to keep things well.

MotionActivatedDog · 11/07/2021 13:53

Although we are not there we have a family member who has been keeping an eye on the house and will do inspections for us if we ask.

So you don’t have an agent? What happens if there is an emergency repair required? Or any repairs? Will you just authorise the tenant to hire someone and forward the bill onto you?

GU24Mum · 11/07/2021 15:16

Hi OP, the risk with pets is that once they're in, you're pretty much stuck as it's incredibly hard to get rid of a tenant especially now.

You can write what you want in the contract but the amount of the deposit is the absolute maximum you'd ever get regardless of the damage.

That said, there's nothing to stop someone else saying they have no pets and then getting one though you'd have the dice very slightly more in your favour then.

Thestarlightbarking · 11/07/2021 15:29

OP, we rent out our property as we are overseas too and have done so for many years. Trust me when I tell you that it is a massively false economy to do so without doing so via a letting agent with a good reputation. Please don't even consider relying on a relative or friend - you need a professional who is well versed in the law and the vagaries of managing tenants and their issues.

Despite most of our tenants being fairly unproblematic - and many have stayed several years - it is still essential to have regular inspections with an agent on the spot who can resolve difficulties and queries plus also arrange for the required annual checks (Landlord's Gas Safety for example) and for repairs to be carried out. Our agents are fantastic and we completely trust them to manage our property effectively and professionally, and thank goodness we have had them on a number of occasions including various 'Pet Gates'.

To go back to your enquiry about pets. We always consider pets because we have them ourselves and rent overseas in properties where they are allowed.. We know how important they are to people and how difficult it is to find landlords that will permit them. Most of our pet-owning tenants have been fine, but we have been royally shafted on four separate occasions.

The first pet owners asked permission to have a cat (singular). We said yes. They got three cats. Who scratched doors, woodwork, carpets. And the tenants put a cat flap, without our permission, into our kitchen window which damaged the stonework and necessitated the complete replacement of the glazing bars and glass when they went. They fought over our bid to retain their deposit to repair the extensive damage and the DPS found in their favour despite us submitting numerous 'before' (cats) and 'after' (cat destruction frenzy) photographs.

The second had three very large, hairy dogs that they took for long, very muddy walks. Said dogs then were allowed to lie on the bottom of the long, lovely, expensive (because they are big bay windows) curtains in the living room without first being washed or de-muddied. When we took the house back the curtains were beyond cleaning or repair. They also placed the dogs' water bowls next to a Victorian wooden cupboard in the kitchen, up against the original Victorian deep skirting boards. Both were completely ruined by the splashing as they drank and had to be replaced and the room redecorated because the dogs appeared to have rubbed themselves against the walls when coated in mud. These tenants were lovely people but seemed completely oblivious and/or indifferent to the destruction the dogs caused. They did readily agree that some of the deposit should be retained for repair but the outcome was that we were over £2000 out of pocket due to the carpentry that was required, the redecoration and the replacement of the curtains. We managed to get second hand curtains that were suitable but they were still several hundreds of £.

The third lot bred sporting dogs - well we didn't know that they did and asked permission to have one dog. She was a bitch in pup and they then kept all the puppies. These lived in an old stable in the yard but destroyed the stable door by jumping up and scratching it, plus chewing the bottom and when they were permitted in the garden, created 'race tracks' where they chased round and round. You can still see the scars on the lawn and banks ten years later. And they also dumped all the dogs' poo - three years' worth - behind one of the hedges between our house and our neighbours' boundary. It took my DH and brother an entire day to remove it all - a disgusting job. And they too argued over the deposit but on this occasion the DPS found partially (to the tune of £200) in our favour.

Our most recent tenants are (or were) lovely but they got a 'lockdown' dog 'for the children'. As they both work permanently from home and did so before the pandemic, we said we were fine with that. However children and parents soon tired of the dog as it matured and they re-homed it, but not before it had destroyed the hall and living room carpets by chewing them and seemingly trying to dig it up... They have said they will replace it when they leave but as they have just stopped paying their rent on our giving them notice, because we now wish to move back in as my DH's contract is drawing to a close, I have absolutely no faith in their doing so and know that we are likely to face a long and expensive process to regain our property.

I know these are fairly extreme examples of the difficulties caused by pets - and we too have the 'pet clause' in our contracts - but you do need to be aware of what could potentially lie ahead. Do also bear in mind that some tenants won't necessarily be honest with you or your letting agent - for instance the multiplying cats and dogs I have mentioned. We have a dog and two cats in our current property overseas and none of them have created any damage at all, and if they did we would ensure to replace and make good as we know all too well how difficult it is as a landlord in these circumstances. We have also had tenants with pets who you wouldn't know had been there once the property has vacated. So as other pp's have said, it's the unpredictability that is the issue. They may have the most docile and non-destructive of pets, or one that does a fine impression of Road Runner on steroids..

maddy68 · 11/07/2021 15:34

I rent mine out to tenants with pets. The animals have never been an issue. (their children have lol )

WombatChocolate · 11/07/2021 16:37

Well, looking at all the accounts just on this thread, you can see that tenants with pets can be fine, or they can cause expensive issues where you are out of pocket.

It is a risk. There is no getting away from it. It is impossible to guarantee that the pet won’t cause damage beyond the deposit. Lots of LLs on here have found it’s worked okay but loads have had bad experiences. It’s why so many are reluctant.

I agree that if you are becoming a LL and are abroad it’s really important to have an agent and not just a friend/family member looking after it. People pay a lot of rent and they need and are paying for a professional service. That means 24/7 access to an emergency number and someone who can access an emergency plumber very quickly if needed. The family memember might go on holiday or not have access to tradesmen who will come out within 2 hours. Your tenants are paying for this service and so you need to provide it….and pay for it if you’re not there.

To be honest, some of the worst LLs are ‘accidentals’ who end up letting their former home. They try to do it on the cheap rather than realising the costs involved in running the business. Sometimes their margins related to mortgages etc are too tight….but that’s not the tenants problem. Sometimes they don’t grasp the legal requirements. Sometimes they don’t realise that little things you might put up with in an owner occupied house are not acceptable when you’re in a rental….a broken boiler needs fixing immediately, which required an emergency insurance service…a broken window needs mending within 24 hours, locks need replacing on an emergency basis if keys are lost etc etc. It all costs money and requires skilled trades. You need to be prepared to pay for these services. If you don’t, you’re more likely to attract tenants who will take you for a ride and find difficulties in dealing with issues like non-payment of rent……who will pursue that if you’re abroad and only have a family member ‘keeping an eye’?

MidnightMeltdown · 11/07/2021 17:14

Hmmm...interesting ethical dilemma here.

I used to rent during my 20s and would never have considered getting a pet as I think it's irresponsible to take on an animal if you don't have a secure home.

However, these days, house prices are so out of reach for some people that they will never own their own home. Does this mean that they should also never have the pleasure of owning a pet?

With more and more people being trapped into a lifetime of renting, I wonder how long it will be considered acceptable for landlords to tell tenants that they can't own a pet. The rental market is awful in this country and I really feel for people who are trapped in it.

WombatChocolate · 11/07/2021 17:29

I agree it's a dilemma. On one hand, owning a pet can be such a pleasure and to not be able to is a real loss for lots of people.

However, owner occupiers with pets fully bear the costs and responsibility of their pets' actions in a way that tenants don't. If an owner occupiers dogs chew the skirting boards or dig up the carpet, the owner can live with the damage or pay to have it mended. A Landlord owner has to get the damage sorted before another tenant can live there, but frequently, the tenant dog owner does not pay for it or does not cover the full cost.

So, currently the system doesn't allow the LL to be able to guarantee they will easily get all the damage/replacement/cleaning costs covered. Too often, it is necessary to go through a lengthy and costly legal process to claim the costs, which just isn't worth it....so the LL Bears the costs.

So my Q is that, yes on one hand tenants should be able to have pets, but also on the other hand, this can only be possible if they do bear the full burden if any cleaning/damages. At the moment LLs just cannot ensure that all the costs are covered in a straightforward and easy manner. And while this remains the case (and it's unlikely to change because gov is unlikely to make charging tenants more upfront, or bigger deposits possible) then LLs won't be keen to take the risk.

Something will have to change in the legal and financial position regarding charging for pets and reclaiming the full damage/cleaning money, if people want LLs in large numbers to allow pets. At the moment, most LLs can find perfectly legitimate legal reasons to deny pets....and why wouldn't they, when the risks remain so high. Those keen for tenants to be allowed pets do need to think about it from the LL perspective too....why would a LL take pets if they know that the damage they could cause can far exceed the damage deposit and leave them out of pocket?

Even pet owning and pet loving LLs, who have previously been tenants struggling to find rentals that take pets hesitate to take them....not becaue they don't understand the importance of pets or how hard it is for tenants, but because so many find themselves out of pocket due to it.

Are people suggesting LLs should expect to be out of pocket in terms of time and money due to pet costs? It sounds like some people are suggesting LLs should just have to suck these significant extra and uncertain costs up....that the right of the tenant to keep a pet is of greater importance than the right of the LL to be able to control the costs of running their business? The 2 don't add up together.

Bid876 · 11/07/2021 18:11

@MotionActivatedDog

Although we are not there we have a family member who has been keeping an eye on the house and will do inspections for us if we ask.

So you don’t have an agent? What happens if there is an emergency repair required? Or any repairs? Will you just authorise the tenant to hire someone and forward the bill onto you?

Yes we do have an agent. But we have a family member who has been looking after it while empty. He knows the property well as he has helped us work on it. He will happily inspect the property on our behalf if we need him to.
OP posts:
Heyha · 11/07/2021 18:17

@WombatChocolate I totally agree. I would be so confident that my dog would do no damage other than leaving that smell I would happily sign up for a contract like that, knowing that I'd be better off providing my own curtains then really I'm only worrying about dog-related wear and tear on the carpets. I'd actual be more confident about my dog that the cats, they are buggers for randomly puking and/or scrabbling at the carpet, whereas a lot of landlords would probably feel more inclined to accommodate a cat!

There would have to be some way of distinguishing anything that's subjective independently though I guess, is it normal wear and tear or is it pet damage?

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