This is a bit long but I can’t find anything online and wondered if anyone has any advice, knows about this stuff or has had similar?
Purchased an expensive garden office build from company A who I found online. Sales person visited, quotation sent and we agreed to go ahead. All correspondence has company A’s logos on including t&cs and emails but when the deposit invoice came it had a different company name on (company b) I queried and they said it was just how they invoiced as they had a group of companies. After a lot of cancellations and delays they had finally started to build the room but have hardly ever turned up and have now stopped altogether and never answer emails. On complaining to company A, who I presumed were still the company responsible, they informed me they were under new ownership and that they were no longer responsible for my build despite the fact I had ordered from them in the first place. They have said that I paid company b (who have now been fired by them for being useless ) and have sold their brand to company C. Spoke to someone at company c - Company C want nothing to do with the build as they say that company’ a/ b’s original quote was too low and they would make a loss to finish it as material costs are up. My question is that we ordered from company A who it seems sub contracted jobs to company b ( and now c) but as far as we were concerned we were always dealing with A, it was on all the correspondence. We are now left with a half finished build which no-one is turning up to finish despite the fact we have paid 80%. Surely the original company must be responsible as they are who we contacted in the first place and never explained that they were passing the job on and company b use company a logo in all emails.