Renting -getting deposit back

[purpleme12]

I will be moving out in the near future
People who've moved out of rented properties - if they kept your deposit what reason did they give?

And also what would count as wear and tear?

Any comments welcome

Letting agent emailed me a week before leaving, heavily implying that tenants usually lose some of their deposit because the house isn’t left clean enough.

Sure enough, they tried to charge for a whole house clean because they said there was limescale in the toilet. They were not able to supply a photograph of it (it wasn’t there). I referred them back to the photographs that I had sent them on the day I had moved in showing how dirty the house was and they immediately retracted the claim about the toilet and the whole deposit was refunded.

This is a regional chain of estate agents. I can see how people might easily be intimidated into losing part of their deposit. Multiplied up, they must be making money hand over fist from this.

Yes exactly it's the intimidation.
I've found the wording on the letter from the last house we left (where they made up some stuff, whether it was the letting agents or the landlord making it up I don't know) and to me, the wording does sound quite intimidating at the end.

forums.moneysavingexpert.com/discussion/5426841/carpet-in-rented-property-lifespan-and-replacement/p3