Neff oven clicking / cracking noise

[ukguy]

Hi we have a new built in neff double oven.
All good apart from when the temperature light is on we get this annoying clicking /cracking noise.

I’ve opened the door and listened and it sounds like it’s from the back.
Quite loud really.

Anyone else ever had this?
Weird!

No - neff have a good website where you can ask questions based on the model and they will tell you if it needs inspection. As it’s new it will be under warranty. You have to ring their central repair number if it needs an engineers visit.

Thanks, emailed neff and we’ve got to try and do a video.
Typical, last night it didn’t do it during heat up, just a couple of quiet ones during cooking.
It’s like a spoon tap on the work surface.

Just an update for anyone who may have the same issue

Neff listened to the videos and said “it’s normal during heat up.
We stated heat up is 3-4mins, it continues making the noise intermittently even when cooking for an hour!

Regret buying neff now.
It’s like a spoon banging in a surface🙄

I hope it's not the same as a relative of mine whose cooker did similar sounds ( not a Neff though), one day the glass door shattered, fortunately no one was in the kitchen at he time. There was a slight fault in the glass.

😫eek!
Hope not! But certainly something to be wary of though! Thanks

I've had a neff oven for 14 years and it's never clicked. It could be the fan banging against the cover ?!?

I have 2 Neff ovens and they don’t do that. It sounds like a fault, I think you need to keep on at Neff to sort it.

Divineswirls
Thanks the fan is fine and spins ok
It does it when the heat light is on so i think it’s element or thermostat related.

Toomuchleopard
Helpful to know! Thanks!
I’ll keep on at them!

Anyone who wants to listen here’s the vids

youtube.com/playlist?list=PLQvopzj4hNcCQ8iU5ITL1Iq5iqTZ-1xUj

Sounds like there's a screw loose, different from when the glass door shattered on my relative's cooker you'll be pleased to hear.

Neff have now decided to send an engineer!!🙌

Hi, found this via Google. Did you find out if this was a fault or not? Our neff oven has been in a little over a week and makes the same noise. Random times, not just on warm up.

I hope you get it sorted out, pleased that they are sending an engineer. I looked at Neff and decided on Bosch in the end, honestly it’s driven me around the bend finally making a decision, mine hasn’t been installed yet, keeping my fingers crossed it’s ok.

Hi to update on this, Neff sent an engineer.
He said straight away it shouldn't do that and thought it was the fan blade catching. They ordered a fan and came back after 2 weeks to fit it.

It then did it again! After further checking he discovered it was the piece of metal on the bottom of the heating element.
The catalytic cover on the back fits over the fan and element but the element bracket was just catching on the bottom and making a clicky/twangy metal on metal sound.

Abit of twisting and adjustment and it stopped. Used the oven and no noise now at all.
I found him very helpful and a nice guy, infact he only lives just down the road!!

Maudlinmanda - When you first contact Neff they'll say it's expansion and disregard it. Then with persistance they ask for a video.
If you have any issues refer to my case and the info above. Yes, it was expansion but it wasn't a normal noise and should be put right.

Nothing really wrong with the oven, just a slight incorrect positioning of the element bracket. The engineer had never experienced this before so it's worth pointing this out if the noise persists.

Roselily, I think Bosch and Neff and pretty much the same oven but look different. Depending on the model there are slight variances such as full catalytic or just back and top etc.
If you ever need an engineer (hope not) then it's the same company for Bosch, Siemens and Neff.

The engineer told me alot of cheaper brand ovens now are all made in Turkey with different fronts and brands and mass produced.

Bosch/Neff are well built. I'm sure you've made a great decision.
I find ours cooks really well, even and heats up quickly and is now quiet too! I'm sure your Bosch will be the same :-)

Maudlinmanda, that's an important point too, not just during warm up.
Ours did it each time the light came on even during longer cooking.

The oven now makes no loud expansion noises. (unless using the grill then you may hear a few creaks with any oven)

@ukguy
I noticed that your oven has 3 wire shelves, my Slide & Hide has 2. Did you buy an extra shelf.

@goingtotown
No I didn’t, if came with 3 and the roasting tray + telescopic bars.
Maybe they give 3 with the doubles.
Slide and hide is great but they didn’t do it with doubles.

Looks like they are about £15-20 depending on the width
www.ransomspares.co.uk/parts/search/shelf/neff/cookers-hobs/b/c/?gclid=Cj0KCQjw5auGBhDEARIsAFyNm9Ep6-PAcl4oLL737zVbZZ0oME8bK8L24UzcASCpEIm_05wpH4IRuj8aAu2XEALw_wcB

@ukguy
Thanks for info will order one.

That’s interesting, I have just recently brought a new washer/dryer & dishwasher, they are Bosch, so I thought I would stick to the same brand. It’s like all these things though, you can look at reviews, but you are never entirely sure until you are using the product. Hopefully your oven will be ok now.

@Roselilly36 I looked at a Bosch too and almost had to toss a coin between that and the neff.😂
You’ll love it!

And we’re actually looking at Bosch for the washer etc as loads of people say they are the best.

I have the Bosch serie 6 washer dryer 10kg/6kg in silver it’s very good & very quiet, loads of features, still working out a lot of it, loads of features and I love the light inside the drum. Would recommend.

Thanks very much for getting back to me, ukguy, lots of good info.
I'll keep an eye on it for another week, if its still doing it, I will contact neff.
Thanks again.

@Roselilly36 awesome the silver is one we looked at. Good to hear a recommendation from you. Thanks!