Long story short, we've had a nightmare selling our flat, and it's seemed to take our EA by complete surprise... property here usually basically sells itself.
We dropped the price by £25k at the start of March, accepted an offer two weeks later, and made an offer on the house we want to move to in early April. Our seller is now trying to find somewhere to go, but she's quite fussy, and they chose us because we were happy to be patient while they found somewhere to go.
Anyway, our EA did a few viewings last week under some babble about 95% mortgages coming back and similar properties etc, which seemed unusual... and today we managed to speak to them properly, and it seems they haven't heard from our buyer for two weeks, and can't contact them. They've tried letters, emails and calls...
We're now a bit stuck. There were 6 offers to buy the house we're buying, so if we tell them we're now non-proceedable, they'll sell again immediately... but it feels wrong not to tell them, and I'm sure we'd hear from them when they've found somewhere anyway.
Our EA doesn't seem to be doing much. They've emailed the property out to their list again after I suggested it on the phone, but she wouldn't answer if they'd actually sent it before. It hasn't been featured on their social media since January, at the higher price. They had to be pushed into calling back previous viewers who seemed interested... they now reckon that they've all offered on other places. It's on Rightmove, but nowhere else. They seem to just be waiting for people to find it and call up, and I'm not sure that's enough right now?
Should they be doing more? I feel like we've lost two weeks that we could have been trying to sell again, and now we'll likely lose our onward purchase, too.
(I'm pregnant and therefore off anxiety medication, so I accept that might be clouding my view)