Composite Garden table with burn marks.

[Emrel]

I recently bought a garden dinning set with a table with a composite top. During Easter we used it and after 30 minutes the sun had burned melted pockmarks in my new table caused by the glasses. The company is refusing to replace the slats as apparently I should have know this could happen. Clearly I didn’t but surely a table should not melt after 30 minutes?
I have complained but wanted to check if anybody else has had this issue because Google didn’t come up with anything.

Thank you!

I meant to say it’s a Polywood composite .

Is it a kettler table perchance?

Did you get any sort of manual or instructions with your table?

To be fair the sun's rays are quite warm even on their own, and if your glasses focus it all into one point, it's going to get very hot.
It is really unfortunate but i reckon it's as much the fault of the glass manufacturer for making a concentrator as it is the table manufacturer for making a non heat proof table.
I would check your insurance for accidental damage cover as that's your best bet.

This has not happened to me but I'd say that is "not fit for purpose" under the Consumer Rights Act. If you can't put it outside and put glasses on it, then what is it for?

If you can't get anywhere with the retailer but you paid for it by credit card and it cost over £100 you can also look into making a claim under Section 75 of the Consumer Credit Act.

this is always going to be a hazard.
what did the instructions/information that came with the product say.
is you used coasters under the glasses would that help.
how long were they in situ.

The glasses were on the table for less than 30 minutes. The instructions are vague and they make a suggestion to use coasters but not what would happen if you didn’t.
I don’t think the table is fit for purpose because I agree most of us use glasses for most meals and in a weather and UV proof table. Has I been told a glass would burn it I wouldn’t have bought it. All those new outside cafes have these tops without them melting.
I’ll see who to contact because they say: we suggest you use coasters is enough.

Very annoyed!