Hi,
We are looking for a mortgage with NatWest. We have a very simple case as we are looking for 20% LTV (80% cash) and have a lot of other investments. We've been long term, top rated customers too.
It is taking months. We've been "offer approved" for 3 weeks now but they can't seem to publish the docs due to the volume, and then it's another week estimated for doc signing and return. We don't have a broker but our contact is saying at least a week more.
Is anyone else experiencing the same with NatWest? If not, are you using a broker? We've heard anecdotally that they're prioritising applications made via brokers but I don't know if that's true.