We tried to use Clever Closet and had a terrible experience.
After months of waiting for the booked installation date, they cancelled our order two days prior to installation on the basis that we did not own a private driveway. This issue was never mentioned before, we live in a terraced house in a city
In the months prior to the installation date, we liaised with Clever Closet to confirm that the area under our stairs was suitable for their product and arranged for our builders to break through and leave the cavity under the stairs ready for their installation (i.e. our hallway is incomplete and a waste pipe is exposed within the concrete floor). We are now left with a mess of a hallway and no way to resolve the situation immediately prior to our baby's delivery date.
Two days prior to installation, Clever Closet called us to say that they could not carry out the works because our house did not have a private driveway. We pointed out that the installers can park on the road outside our home (we offered to reserve two places immediately outside this with our and a friend's car for the days prior to installation to guarantee this). This would mean the installer would be less than 2m from our front door. In the alternative, we said the installers could use the whole of our ground floor as their workshop (it is still empty from the works that have just completed) or our rear garden to cut the product down to size.
We were told that none of this was acceptable to them and they could not install the product and would need to cancel our order.
This was never mentioned to us previously and has left us completely in the lurch, with a mess of a hallway and without any time to find an alternative contractor prior to our first child's arrival, due this week.
While they have agreed to refund our deposit, we have lost money dealing with this company, by carrying out prep work to the area under our stairs that now will not be filled in by them.