Council/housing executive don't care at all

[Meggyeggy]

So I've recently put in a transfer request to be moved from our current very small 2 bedroom bungalow into a 3 bedroom house literally 5 minutes away. The house has no fire exit at the rear of the house amongst other issues such as it is far too small for 2 children of the opposite sex to grow up in.
They have just emailed me and told me that I would be on the transfer list with ZERO points!! How is this possible? Our neighbour lives by herself in the same sized bungalow and she has 140 points and she has no health issues etc, her only reason is because she can't take the bins up. This is also a reason I've given to them for wanting to move because where the bins have to be left is too far away to leave the kids home alone. So I rely on family members to take it up for me. (she has family who can do it also). So how are our points so different. I am so depressed here as the area is full of drugs and violence. I'm so desperate at this point

How old are your children?

The housing lists round here arent moving at all anywya.

140 points and she has no health issues etc, her only reason is because she can't take the bins up

It sounds like shes disabled.

Depending on the age of your children, they would be expected to share a room. 2 bedroom places are advertised as 4 person homes here. If your children are different sexes, once they reach a certain age you would then be eligible for separate bedrooms.

If there is a single woman living alone in a 1 bedroom property, she is under occupying which makes her higher priority.
If her home is unsuitable for her medical needs (for which she will need to provide medical evidence), this also makes her higher priority.
These two factors combined will account for her points - it makes sense for her to be moved to an accessible 1 bedroom property as soon as possible. Then someone who needs a 2 bedroom property can move into hers.

Your children will be expected to share a bedroom until the oldest turns 10, so you won't be entitled to 3 bedrooms until that point.

The bins are probably irrelevant tbh, I've never seen anything like that on any housing priority criteria.

Sorry I meant to type living alone in a 2 bedroom property

She definitely isn't desabled. I know her very well. Although now it makes sense because she obviously doesn't need the 2 bedrooms. Thanks for your replies. I'm just very unhappy with where I'm at right now but I am looking into a house swap if it would mean I was out of here faster.

Disabled**

You haven't said the ages of your children. If they are under 10 then you are not expected to provide a room each for them.

Doesn't sound too small and I'm not sure that not having a fire exit at the rear is valid either as many dwellings only have one fire exit.

If you don't like it can you private rent?

Can you swap with anyone, here you can but transfers are non existent as only people who are homeless will be moved into any house which becomes empty if someone has downsized or moved out of council accommodation, I’ve been waiting over 2 years now in temp accommodation could be 2 more, I’ve got 3 in one room it’s not ideal for you I know but if you could swap with someone else?..I have several medical points and points for my son due to additional needs etc and some inclusion points for the area they go to school, perhaps she has some she’s not willing to share with you?..

How old are your children? If they are very young they can share a room and if they are older then surely you can leave them while you take the bins out?

My eldest is 6 and the branch manager has told me as soon as he is 7 then I will have points for a transfer. So I'm going to wait it out and see if any swaps come up. I think it's more to do with the violence (buglarys etc) in this particular area that bothers me the most. I have brilliant neighbours who I love. But I think my emotions got the better of me. Thanks for everyone's advice :)