Mortage in Principle - no letter/certificate?

[TaleOfTheContinents]

DH and I are first-time buyers. Our mortgage advisor got our mortgage in principle today and texted me to say what the maximum borrowing amount was. I asked him whether he'd be emailing over a letter/certificate and he said he wouldn't as that lender only issues 'a confirmation on the system that it's provisionally agreed' and that I should direct any queries from estate agents his way.

Does this sound right? Everything I've read says we would get a letter/document of some sort.

I've double-checked his company is listed with the FCA, just in case, and they are, so he seems legit. He's also attached to an estate agency in my town (although I found him through online recommendations).

We didn’t get a certificate, we got a call from the bank with the amount... but we didn’t ask for one, either, to be fair!

Directing your estate agent to your broker is the best way. The estate will know you have been through a fact find and not just entered some random numbers online to get a Mortgage in Principle certificate.
Also your broker won’t reveal what your max borrowing is. He should just confirm your deposit and MIP will cover the purchase price.

Brilliant! It seemed odd to just have to take his word for it, so glad to know it isn't unusual and I can rest easy.

LondonMischief I can definitely see the advantages of that!