Doubts about plumbing work

[BillER]

Dear All,

A plumber recently carried out some work on my tenant's boiler and the problem that he said he fixed has started again. I paid the plumber for the job (about 300GBP ). Can he be made to come back and re-do the job under any UK Consumer Rights law?

Thank you for any ideas.

Best regards.

Your first step is to call him. Has he done work for you before? Was he recommended? If he hasn't solved the problem he needs to come back and fix it (without charge).

Hi, he was recommended by the tenant who is an estate agent. I'll email him.
Thanks for your help

It depends what the problem is. A lot of the time it's trial and error, you try one thing, the least expensive, to see if that fixes the problem and if it doesn't you look for something else. Or sometimes you find a fault and rectify it but then something else happens. Boilers are a bit like cars and MOT's Something might work the day it's done but then something else goes.

That's a good point that I hadn't thought of.

I've just emailed the plumber to say that the problem that he diagnosed and thought he had fixed has resurfaced again so i'll just leave it with him. I said that he ought to come back and at least take a look but I guess I can't force him.

Of course it could also be that he hasn't done the job properly in the first place.