Ring up company who actually sent us a letter when we were waiting for planning permission for our extension.
Guy says, I'll be there at 3.
Phone up at 3.30, guy doesn't seem to have any idea who I am. Says, I'll be there in 10 mins.
I phone again at 5.30 to see what's going on - he says, I'll be there in an hour. I say no, not a good time. He moans a bit. Then says he'll be here in the morning - I shouldn't bother really should I?