I'll keep this as brief as possible. We ordered a bespoke kitchen in 2017. They started in April 2017. It has been badly fitted (doors don't close properly etc) and we are still missing 2 doors and have another door on the wrong way round. We tried to sort this amicably with the company but have failed and are now using the legal services that come with our house insurance. The person who we have been allocated is a paralegal (so not legally trained), and doesn't seem that great. The point we are at now is that we are trying to appoint a joint assessor. (We have already had the kitchen assessed by 2 other kitchen companies both of whom said it would cost £10k to fix, but apparently we can't use these reports in court because they aren't independent). Our solicitor put forward 2 chartered surveyors (because apparently they deal with assessing kitchens 
) which the kitchen company flatly refused to use. They suggested an alternative that they have used before (presumably with a favourable outcome). We don't think someone who they have used before is independent as they will already have an opinion of the standard of work, based on their previous assessment. Our paralegal (on our instigation) requested a 2nd option, which has also been provided. None of their options are even vaguely local. I feel like we are being forced to agree to their choice. DH and I are now at the point of saying that we can each appoint our own assessors and going form there.The paralegal says the judge will look dimly on this. Can anyone advise? I may also post in legal.